We are hiring a Luxury Travel Specialist who appreciates top-notch service excellence, has a flair for selling luxury travel, and is target-driven.
Based in London & Helsinki, Albertine is a technology-driven, invitation-only concierge service that eases and enhances the international lifestyles of its members while having a positive impact on our planet. Our goal is for our app to become your global lifestyle companion, with the ability to offer you bespoke recommendations while consistently saving you time and effort, through an end-to-end digital booking experience.
- Receive and process members’ travel requests received through our invitation-only concierge app
- Quick turnaround of inbound travel requests and providing travel expertise to our in-house lifestyle management team within set timeframes
- Administration of ongoing travel requests from quote to booking (end to end)
- Using our network of suppliers to maximise options for our members and actively working to increase this network
- Advising members on product and service offers and their availability
- Achieve and exceed individual sales and service targets each month
- Actively report back on member feedback and any service issues to contribute to product and service improvement that supports our overall vision
- Be an ambassador to a luxury company, identifying opportunities to grow our membership base
- Support our team at supplier events to build partnerships
- Participate in trade shows when required to promote the business
- Opportunity to attend product training educational trips
- Interest in the power of technology to disrupt the traditional travel agency industry and an eagerness to suggest ways that our business can improve through technology-driven solutions
- Luxury travel sales experience, with a track record of achieving sales and customer satisfaction targets
- Ability to work across shifts as required, including occasional weekends
- Professional presentation; ability to communicate effectively with high-end clients both verbally and in writing
- Strong skills in Microsoft Office or equivalent Google applications and the ability to learn new applications quickly
- Ability to absorb extensive information around luxury travel, villas, packages, bespoke trips
- Enjoy working for a fast paced start-up work environment that has an open and exciting culture
This role pays up to £40k base salary with generous commission based on realistic, manageable sales targets and stock options. Our team works together every Wednesday and Thursday on-site in our central London office with the option to work on-site as often as you wish or work from home for the remainder of the week.
Skills Required
- Luxury travel sales experience with a track record of achieving sales and customer satisfaction targets
- Ability to receive and process travel requests and manage bookings end-to-end
- Professional presentation and strong verbal and written communication with high-end clients
- Ability to work across shifts including occasional weekends
- Strong skills in Microsoft Office or equivalent Google applications and ability to learn new applications quickly
- Ability to absorb extensive product information about luxury travel, villas, packages and bespoke trips
- Interest in technology-driven travel solutions and willingness to suggest improvements
- Comfort working in a fast-paced start-up environment and attending supplier events or trade shows as required
What We Do
Albertine is a London- and Helsinki-based, technology-driven, invitation-only concierge service for members with international lifestyles. Its app is designed as a global lifestyle companion, providing bespoke recommendations and an end-to-end digital booking experience. The company focuses on luxury travel, using supplier partnerships to advise members on travel products and services while aiming to save time, improve convenience, and support more sustainable experiences.
