Duties and Responsibilities
- Communicating professionally in person, over the phone, and via email to accounts, customers, and team members
- Track growth/decline of managed customer accounts and identify new opportunities
- Utilize TMS to enter bids and keeping communication with customers
- Provide customers with a quick, effective solution if problems arise
- Continuously build and increase your industry knowledge
- Ability to be the main point of contact for customers
- Assist accounting department with any invoicing problems that may arise
- Service multiple customer accounts concurrently, often meeting deadlines
Experience and Qualifications
- High School Diploma required
- Bachelor’s degree in a related field preferred
- Minimum of two-year’s experience in logistics preferred, preferably on the LTL side of the business
- Minimum of three-year’s experience in customer service preferred
Knowledge and Skills
- Exceptional communication skills, written and verbal
- Self-starter mentality
- Ability to maintain composure in a fast-paced environment
- Strategically focused and persistent
- Ability to multitask while simultaneously building relationships
Benefits and Perks
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham, Fort Worth, Fort Worth)
- Comprehensive Benefits Package (Medical, Vision, Dental)
- Company Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Business Casual Attire
Skills Required
- High School Diploma
- Bachelor's degree in a related field
- At least two years of logistics experience, preferably in LTL
- At least three years of customer service experience
- Exceptional written and verbal communication skills
- Ability to maintain composure in a fast-paced environment
- Ability to multitask while building relationships
What We Do
Who? FitzMark is an Indianapolis-based, third-party logistics (3PL) company. What? Simply put, we serve as a liaison between a shipper and a carrier in order to move freight. We make the connection between companies who have items to ship and the transportation companies that ship them. FitzMark plays a key role in the supply chain, allowing businesses to become leaner and reduce assets. Why? At FitzMark, we strive to provide best-in-class logistics services for our customers. Our mission is to create significant customer value through delivering reliability in the flow of customer goods and provide creative and technologically-advanced supply chain solutions. This is achieved by cultivating relationships based on trust and mutual respect with everyone we partner with and creating a goal-driven and fulfilling environment for all FitzMark employees. Where do you come in? The driving force behind FitzMark's remarkable success and growth are the people who call themselves FitzMarkers. Here at FitzMark, we have cultivated a fast-paced, energy-infused environment to drive productivity and accelerate growth to achieve wildly successful results. We are a team of driven and motivated individuals who work hard and laugh harder. To learn more, visit www.fitzmark.com.
