Description
Job Title: LTL Operations Executive Division: Account Management
Reports To: Senior Director of Account Management FLSA Status: Full-Time; Exempt
POSITION SUMMARY
The LTL Operations Executive role supports the day to day LTL freight operation. This individual will assist with processing shipments, resolving discrepancies, and managing key communication between internal teams and carriers. The role requires attention to detail, strong organizational skills, and the ability to learn transportation management systems. The ideal candidate will be proactive, customer-focused, and eager to develop their logistics expertise.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Research, analyze, and resolve BOLs discrepancies through TMS and email.
- Dispute invalid or incorrect charges when necessary.
- Understand, organize, gather paperwork, and file/process freight claims with carriers.
- Provide customer operations with up-to-date market knowledge and changes through internal communication.
- Ability to quote and understand current rates and rate structures.
- Build and adjust LTL orders in TMS’s (transportation management systems) at the request of customer operations.
- Managing LTL imports through Kanopi tool.
- Resolving reconsignments and rescues/ OSD’s.
- Partner with other teams (customer, carrier, sales).
- Building and maintaining relationships with dispatchers through quality communication.
- Interface with Zipline technology/TMS vendors
- Understand, organize, gather paperwork to initiate claims process
- Improve basic LTL rating classification and processes knowledge.
Requirements
REQUIRED SKILLS AND COMPETENCIES
- Thrives in a role where multi-tasking and problem-solving are the daily norm
- Is resourceful, proactive, and accountable
- Is customer-service oriented
- Can positively respond to change and adapt to new customers and business priorities
- Is open to new opportunities and responsibilities
- Is a team player
- Has a genuine interest in continuous learning
- Has strong communication and interpersonal relationship-building skills
- Can generate positive energy through trust-building interactions with prospects, clients and colleagues
Skills Required
- Experience using Transportation Management Systems (TMS)
- Familiarity with Kanopi tool for LTL imports
- Familiarity with Zipline technology / TMS vendor interactions
- Ability to research and resolve BOL discrepancies
- Ability to file and process freight claims with carriers
- Ability to dispute invalid or incorrect charges
- Ability to quote and understand LTL rates and rate structures
- Strong multitasking and problem-solving skills
- Customer-service orientation and strong communication skills
- Ability to build relationships with carriers, dispatchers, and internal teams
What We Do
Zipline Logistics LLC is a tech-enabled, asset-light third-party logistics (3PL) provider based in Columbus, Ohio. Specializing in multimodal transportation and retail compliance, the company focuses exclusively on serving the consumer packaged goods (CPG), food and beverage, and healthcare sectors. They leverage a nationwide network of carriers and proprietary technology to help brands optimize supply chain performance and meet stringent retail delivery standards across North America.
