Ready to step behind the scenes of Australia’s most loved beauty rewards program?
We’re looking for a Loyalty Operations Specialist to join our Digital team and help bring our iconic Beauty Loop campaigns to life.
Sitting at the heart of Loyalty Operations, you’ll coordinate the planning, readiness and execution of Beauty Loop campaigns across multiple touchpoints. From managing inventory and campaign critical paths to bringing cross-functional teams together, you’ll play a pivotal role in creating an exceptional Beauty Loop experience for our retail teams and customers.
The Role You Could Play
As our Loyalty Operations Specialist, you’ll take ownership of the operational detail that keeps our Beauty Loop campaigns moving. You’ll love solving problems, making sense of data and keeping multiple moving pieces on track.
Lead the end-to-end operational planning and execution of Beauty Loop Bonus and Box campaigns, managing critical paths, timelines, production schedules and campaign readiness.
Manage Beauty Loop inventory allocation across stores, using data and insights to maximise availability, respond to customer demand and minimise stock risks.
Bring teams together across Retail, Customer Care, Supply Chain, Distribution Centre Operations and Ecommerce, leading regular cross-functional meetings and acting as a key operational contact for Retail.
Own in-campaign performance and sell-through reporting, proactively identifying risks, roadblocks and opportunities to make operational adjustments.
Maintain key operational tools and resources, including JIRA tickets, campaign packs, MECCAversity and MECCAbase content, while continuously looking for smarter ways of working.
What You Will Bring
You’re someone who thrives on organisation, collaboration and getting the details right. You’re comfortable working independently, but equally at home bringing different teams together to make things happen.
Experience as a Coordinator or Specialist in operations, project management or an inventory-focused role
Experience partnering with distribution centre and retail teams, along with external partners will be highly regarded
Strong analytical and troubleshooting skills, with a genuine love of Excel, spreadsheets and turning data into actionable insights.
Exceptional attention to detail and the ability to confidently manage competing priorities, deadlines and dependencies.
Strong stakeholder engagement and communication skills, with the confidence to facilitate meetings and collaborate with diverse teams.
A continuous improvement mindset, AI literacy and a passion for the beauty and retail industry.
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
And that's just the beginning. From celebrating milestones to creating memorable moments, there are countless ways you'll feel part of the MECCA story.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, or visit www.mecca.com.au/careers.
Skills Required
- Experience as a Coordinator or Specialist in operations, project management or inventory-focused role
- Experience partnering with distribution centre and retail teams and external partners
- Strong analytical and troubleshooting skills with advanced Excel/spreadsheet capability
- Experience maintaining and managing JIRA tickets or similar ticketing tools
- Exceptional attention to detail and ability to manage competing priorities, deadlines and dependencies
- Strong stakeholder engagement and communication skills, confidence facilitating cross-functional meetings
- Continuous improvement mindset, AI literacy and passion for the beauty and retail industry
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
