The Lounge Manager assists with nightly operations at Le Bar Penelope, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere.
Responsibilities
- Lead front-of-house operations and maintain a strong floor presence.
- Ensure polished, attentive service and resolve guest concerns promptly.
- Manage reservations, table assignments, guest flow, wait times, and venue capacity.
- Recognize VIPs and regular guests and communicate special requests to the team.
- Supervise, train, schedule, and evaluate front-of-house employees.
- Coordinate with security, bartenders, servers, hosts, DJs, and management.
- Monitor responsible alcohol service and address disruptive or intoxicated guests.
- Control labor, beverage costs, inventory, waste, cash handling, and complimentary items.
- Maintain venue cleanliness, organization, ambiance, and safety standards.
- Complete nightly reports, incident reports, opening duties, and closing duties.
Requirements
- Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant.
- Strong leadership, guest-relations, communication, and conflict-resolution skills.
- Knowledge of beverage service, nightlife operations, and responsible alcohol service.
- Experience with POS and reservation systems such as Toast, and Resy.
- Availability to work nights, weekends, holidays, and late-night shifts.
- Ability to stand throughout the shift and lift up to 35 pounds.
Top Skills: Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.
Skills Required
- Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant
- Strong leadership, guest-relations, communication, and conflict-resolution skills
- Knowledge of beverage service, nightlife operations, and responsible alcohol service
- Experience with POS and reservation systems such as Toast and Resy
- Availability to work nights, weekends, holidays, and late-night shifts
- Ability to stand throughout the shift and lift up to 35 pounds
What We Do
The Avra Group was founded in 2000 by Nick Tsoulos, Nick Pashalis and Marc Packer. Avra specializes in whole grilled fish and Greek delicacies, bringing fine Mediterranean dining to New York City, Beverly Hills and Miami. Our menu features dishes prepared using time-honored recipes passed down from generations of mothers, grandmothers and great-grandmothers. We prepare these traditional dishes using all the best ingredients including fresh seafood flown in from the Mediterranean ensuring that most authentic experience to everyone who walks through our doors.
