Job Description: 

• Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability

• Keep track of appointments, delivery times, and transport information

• Handling customer personal property pick-ups and vehicle redemptions

• Record daily deliveries and releases to reconcile inventory

• Assist and support the Repossession Agents when needed

• Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly

• Monitor the property area and remove outdated property

• Communicate with statewide team members

Requirements

• 1-2 years’ relevant customer service experience -recovery or collections preferred

• High School diploma or equivalent required

• Good computer and keyboarding skills with the ability to operate a tablet with apps

• Working knowledge of the repossession process, account handling, and vendor communication preferred

• Detail-oriented and the ability to multitask

• Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines

• Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills

• Ability to work with a diverse customer and workforce population

• Assertive individual with effective investigative and follow up skills

• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment

• Work and communicate well with other team members

Physical Requirements:

• Use a tablet, laptop, and cell phone