Workflow Specialist

Xcite Automotive is seeking a Lot Flow Specialist for one of our partner dealers in Pinellas Park, FL! 
 

About the Role: As a Workflow Specialist, you will report directly to the Reconditioning Manager and serve as the central
point of coordination for vehicles moving through the dealership's reconditioning process. You will manage each vehicles progress from one department to the next, ensuring that every handoff is completed, documented, and directed to the appropriate next step. Your primary responsibilities will include managing workflow, tracking repair order information, communicating with the dealership and reconditioning teams, and preventing vehicles from becoming delayed or overlooked. You may also take vehicle photos or complete a full photo set when a vehicle has been missed during the regular photography process.

Responsibilities:

• Report directly to the Reconditioning Manager and assist with the daily management of the reconditioning workflows. 
• Monitor vehicles throughout every stage of the reconditioning process.
• Coordinate the movement of vehicles between detailing, mechanical, paint, body repair, PDR, wheel repair, tint, photography, and other departments.
• Confirm that completed vehicles are promptly moved into the next required stage.
• Maintain accurate vehicle statuses and ensure each department has the information needed to complete its work.
• Monitor repair order numbers and related vehicle information for accuracy and completion.
• Locate vehicles on the dealership property and help resolve issues that could interrupt or delay workflow.
• Communicate regularly with dealership staff, management, technicians, vendors, and other Xcite team members.
• Identify vehicles that are delayed, missed, or waiting for direction and take action to keep them moving.
• Verify that required work has been completed before advancing a vehicle to the next stage.
• Help ensure that completed vehicles reach the frontline as quickly and efficiently as possible.
• Take vehicle photos when needed, including completing a full photo set when a vehicle has been
  missed.
• Safely transport vehicles between dealership departments, lots, and reconditioning areas when
  needed.
• Assist with other vehicle-related services as required to support the overall reconditioning process.

What You Need:

• Strong organizational and time-management skills.
• Excellent communication and customer-service skills.
• Ability to manage multiple vehicles, departments, and priorities at the same time.
• Strong attention to detail and the ability to accurately track vehicle information.
• Confidence working directly with dealership employees, managers, technicians, and vendors.
• Ability to recognize delays, solve problems, and follow through until the vehicle reaches the next step.
• Professional appearance and a positive attitude.
• Dependable, punctual, hardworking, and team-oriented.
• Willingness to work in dealership lot, shop, and outdoor environments.
• Basic comfort using mobile devices, vehicle-tracking systems, and company-provided equipment.
• Automotive or dealership experience is helpful but not required - we will provide training.

Requirements: 

• Must be 18 years of age or older.
• Valid drivers license with the ability to safely operate vehicles.
• Willingness to submit to a background check.
• Professional and well-groomed appearance.
• Ability to walk dealership lots and move vehicles throughout the workday.
• Ability to follow instructions, communicate effectively, and maintain a positive attitude.

What success looks like; Keeping vehicles moving, maintaining accurate information, reducing delays between departments, and helping the dealership complete the reconditioning process as efficiently as possible.

About Xcite Automotive 

Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite’s team of 1000+ employees to provide on-site vehicle marketing and reconditioning solutions.

Additional Information

Xcite Automotive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or orientation. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.