Loss Control Analyst
Card Investigation Division
Oklahoma City, OK
BancFirst Tower
Downtown Oklahoma City
100 N. Broadway Avenue
Oklahoma City, OK 73102
Full Time M-F 8am 5pm
POSITION SUMMARY
This position is located in the Card Investigations Division of Operational Compliance at the BancFirst Headquarters/Support Center. It is very much a team-based environment. You will be part of the card dispute investigation process from initial dispute to case completion, which may include the charge back and representment process, all while maintaining compliance with Regulation E.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist the banks in card dispute questions regarding the completion of dispute forms, the investigations process, and/or the status of the investigation.
Process and monitor disputes from the initial dispute to the case closing, in a timely manner, which may include sending letters to the customer to remain compliant with regulations.
Process and monitor chargebacks and representments.
Monitor and track cases, ensure compliance with regulation timelines, reporting of losses to management, and identifying fraud trends.
Perform other job-related duties and special projects as assigned.
Regular and consistent attendance and punctuality is an essential function of this position
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
Ability to comprehend regulations pertaining to electronic transactions.
Ability to quickly gather information and make sound judgments.
Dependable, self-motivated, and strong analytical skills.
Strong working knowledge of Microsoft Office, PDF documents, and knowledge of, or the ability and confidence to learn new software and technologies.
Understanding of bank policies and procedures.
Strong organizational and time management skills.
Excellent people and communications skills, both verbal and written. Able to relay a level of professionalism when investigating cases on the phone.
Willing to work a team environment.
Must possess the ability to perform in a highly sensitive environment and deal with confidential matters.
PREFERRED SKILLS AND QUALIFICATIONS
Bank operations and support background.
PHYSICAL REQUIREMENTS
Constant use of computer screens.
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.
Ability to sit and/or stand for long periods of time during the workday.
Long periods of typing and repetitive motion.
Ability to lift and/or move and carry 5 pounds.
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.
Diversity…Our differences enhance business performance.
Skills Required
- Ability to comprehend regulations pertaining to electronic transactions
- Ability to quickly gather information and make sound judgments
- Dependable and self-motivated
- Strong analytical skills
- Working knowledge of Microsoft Office and PDF documents
- Ability and confidence to learn new software and technologies
- Understanding of bank policies and procedures
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to communicate professionally by phone during investigations
- Ability to work effectively in a team environment
- Ability to handle confidential matters in a highly sensitive environment
- Bank operations and support background
BancFirst Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BancFirst Corporation and has not been reviewed or approved by BancFirst Corporation.
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Healthcare Strength — Medical coverage is employer‑subsidized with broad coverage that includes some services at full coverage with preferred providers, supporting manageable out‑of‑pocket costs.
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Retirement Support — Employees have access to both a 401(k) with a company match and a broad‑based ESOP with discretionary company contributions, enhancing long‑term total compensation.
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Leave & Time Off Breadth — Company materials highlight generous paid time off and holidays, alongside resources such as an Employee Assistance Program and gym‑membership subsidies.
BancFirst Corporation Insights
What We Do
With assets of over $12 billion, BancFirst has grown to more than 100 locations in 60 Oklahoma communities. We are committed to investing in the future of our communities by offering personal and commercial products, trust, insurance, and investment services. For the 13th consecutive year, BancFirst is rated as one of the "Nation's Strongest and Safest Banks" by Bank Director magazine. For the 8th consecutive year, BancFirst is included on the KBW Bank Honor Roll. BancFirst is a publicly held company and is listed on the NASDAQ National Market System under the symbol BANF. Member FDIC • Equal Housing Lender
