Lonza Capability Centers Design & Technology Transformation Lead

Today, Lonza is a global leader in life sciences operating across five continents.

While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

At Lonza, we are looking for a Senior Director, Lonza Capability Centers (LCC) Design & Technology Transformation Lead to shape the future of our global Capability Center network by defining the operating model, technology strategy, and transformation roadmap that will enable scalable, efficient, and future-ready global service delivery.

Working closely with the Global Head of LCC, executive leadership, functional leaders, Enterprise IT, and global transformation teams, you will define how our Capability Centers operate, interact, and evolve across multiple geographies. You will drive the design of the multi-site operating model while ensuring the technology platforms, digital capabilities, and enterprise architecture are in place to support business growth, automation, AI enablement, and long-term operational excellence.

Key Responsibilities

• Define and drive the global operating model, site strategy, and design principles for Lonza's Capability Center network, ensuring clear accountability, scalability, and alignment across all locations.
• Develop the long-term multi-site transformation roadmap, defining migration sequencing, capability deployment, operating model evolution, and readiness milestones across all Capability Centers.
• Serve as the enterprise design authority for Capability Center strategy, providing governance, resolving cross-site design challenges, and ensuring consistency across functions and geographies.
• Design and operationalize the Capability Center Centre of Excellence (CoE) framework, establishing governance, knowledge-sharing mechanisms, innovation practices, and continuous improvement capabilities across the network.
• Lead the end-to-end technology strategy for the Capability Center organization, ensuring digital platforms, workflow solutions, integrations, and service management technologies enable the target operating model.
• Partner closely with Enterprise IT, ERP programme teams, and external technology partners to align technology roadmaps, manage dependencies, and ensure successful delivery across multiple transformation waves.
• Ensure technology platforms are designed to support future automation, AI, analytics, and continuous improvement initiatives while maintaining scalability and operational resilience.
• Drive alignment between SAP S/4HANA, enterprise architecture, service management platforms, and business workflows to enable seamless end-to-end operations across the Capability Center ecosystem.
• Ensure compliance with enterprise architecture standards, cybersecurity, data governance, and regulatory requirements across global operations.
• Lead cross-functional design workshops and influence senior business leaders to build alignment around strategic decisions, operating model evolution, and technology priorities.
• Manage key technology partners and external consulting organizations to ensure successful delivery, quality, and execution of strategic transformation initiatives.
• Build and lead a high-performing team, fostering collaboration, innovation, and continuous improvement while supporting the long-term maturity of Lonza's global Capability Center model.

Required qualifications:

• 15+ years of experience leading technology transformation, operating model design, or Global Business Services (GBS)/Global Capability Center (GCC) programmes within complex multinational organizations.
• Proven experience designing and implementing Global Capability Center operating models, shared service organizations, or enterprise service delivery transformations, preferably with hands-on experience in India.
• Strong understanding of target operating model design, governance frameworks, service delivery architecture, organizational design, and multi-site transformation.
• Demonstrated experience leading enterprise technology programmes, digital platform implementations, and complex ERP-enabled transformations, including SAP S/4HANA.
• Deep understanding of enterprise architecture, system integration, workflow platforms, service management technologies, automation, AI, cybersecurity, and data governance.
• Proven ability to influence executive stakeholders and lead complex cross-functional transformation programmes across multiple functions, geographies, and cultures.
• Strong consulting, facilitation, stakeholder management, and communication skills, with the ability to translate complex business requirements into scalable operating models and technology solutions.
• Experience managing external consulting partners, technology vendors, and large-scale implementation programmes with measurable business outcomes.
• Experience within life sciences, pharmaceuticals, healthcare, CDMO, or other highly regulated industries is strongly preferred.
• Master's degree in Business Administration, Information Technology, Engineering, Organizational Design, or a related field required. TOGAF, ITIL, PMP, Lean Six Sigma, or equivalent certifications are an advantage.

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world—the satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.