Logistics Support Specialist

We are looking for Customer Support Specialist to stand as a front line of communication with customers and clients for both pre-purchase and post-purchase phase of contact with our company and product.

Customer agent’s role is to provide helpful information to the customers, answer their questions, respond to their complaints and inquiries.

👉 What will your duties be?

• Simple support tickets according to the professional specification of the agent (technical or logistics)

• Ensuring customer satisfaction and improving customer relationship and satisfaction

• Handling support tickets and answering tickets about the products and services

• Troubleshooting basic user issues

• Navigating users through the setup and product processes, providing them with relevant sources of information (manual section, how-to video, blog articles, etc.)

• E-shop order inquiries - order detail updates upon customers request / after consulting with the customer, warranty claims, refunds and returns of the goods

• Communicates clearly and effectively with other members of support teams regarding relevant topics arising from the communication with the customer as such

• On-watch duty once per month

💪 What do we need from you?

• English - full proficiency (B2-C1)

• Out of the box thinking

• Tech-savvy and internet savvy

• Empathy

• Communicative - clear communication

• Eager for knowledge

• Willing to learn new things about hardware, software, logistics and cryptocurrencies in general

• Analytical thinking, common sense

• Previous experience with customer support or customer-oriented or technical position is a plus

• Previous experience with crypto or logistics is a plus

👉 Your KPIs

• Reliability, professional interactions, timeliness

• Consistency, attention to detail

• Timely follow-up to customer inquiries

• Responsive attitude towards colleagues

• Customer satisfaction rating (relevant cases)

• Number of tickets

🤝 What will you get in return?

• Possibility to receive part of your compensation in BTC

• Budget for professional development (training programs, courses, and workshops of your choice)

• A lot of flexibility - you can set the ratio between coming to the office and working from home

• Comfortable office space (including gym, foosball, billiard table, PS4, 3D printer, etc.) with free on-site parking

• Friendly working environment, regular company events and fun get-togethers

• Other benefits like a MultiSport card or company mobile phone tariff