Logistics Support Analyst - 6472289

Role Overview:
To provide exceptional first line technical support to internal or external users. You will be responsible for triaging diagnosing and resolving incidents and service requests related to hardware software and network connectivity ensuring all issues are documented and resolved within agreed Service Level Agreements SLAs.

Key Responsibilities:

Technical Support (Primary Focus):

• Incident Management: Act as the primary point of contact for phone email and chat support. Log all interactions in the ITSM tool eg ServiceNow Zendesk or Jira.

• Technical Troubleshooting: Diagnose and resolve issues involving Windows macOS Microsoft 365 Active Directory password resets group memberships and VPN connectivity.

• Hardware Support: Assist with the setup configuration and basic repair of laptops mobile devices printers and peripherals.

• Request Fulfillment: Process standard requests such as software installations account provisioning onboarding offboarding and access permissions.

• Escalation: Identify complex issues that require specialized attention and escalate them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication.

• Knowledge Management: Contribute to and maintain the internal Knowledge Base KB by documenting new solutions and workarounds.

Logistics Support (Secondary Focus):

• Receive shipments cardboard and wooden crate packages via mailroom and loading dock.

• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.

• Create and maintain records in the asset tracking tool for new and existing AR devices.

• Provide written and face to face support for processing device requests including local pick up and local returns.

• Follow up on pending approvals pick ups and delivery confirmations.

• Prepare and ship packages domestically and internationally ensuring safe transportation of devices in compliance with Dangerous Goods certifications eg lithium battery shipping.

• Provide shipping labels to requestors for return shipping.

• Manage the device loan library ensuring devices are properly tracked maintained and distributed to users.

This role is 100% onsite in San Jose, CA

Basic Qualifications:

• Minimum 2 years of work experience

• Minimum 2 years of technical support experience

• High School Diploma/GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/25/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: 

Accenture Flex Jobs

Role Location                                    Hourly Salary Range

California                                           $26.30 to $36.30

Colorado                                             $26.30 to $36.30

Connecticut                                        $26.30 to $36.30

District of Columbia                            $26.30 to $36.30

Illinois                                              $26.30 to $36.30

Maine                                                 $26.30 to $36.30

Maryland                                               $26.30 to $36.30

Massachusetts                                       $26.30 to $36.30

Minnesota                                           $26.30 to $36.30

New York                                                $26.30 to $36.30

New Jersey                                           $26.30 to $36.30

Ohio                                                 $26.30 to $36.30

Virginia                                              $26.30 to $36.30

Washington                                       $26.30 to $36.30

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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