The Role
Own end-to-end logistics operations across seven warehouses and international markets. Responsibilities include shipment tracking, courier escalations, order exceptions, Unicommerce operations, customer delivery issue resolution, courier performance reviews, process improvement, and automation using logistics platforms, AI, and spreadsheets.
Summary Generated by Built In
About the Role:
At Teabox & Sammvaad, thousands of orders travel across India, the USA, UK, Europe, and the Middle East every month. We are looking for someone who takes complete ownership of the logistics journey—not just tracking shipments, but ensuring every order reaches our customers with minimal friction while continuously making our logistics operations smarter and more efficient.
Your Mission: Own logistics operations, eliminate bottlenecks, automate repetitive work, and become the go-to person who keeps our supply chain running like clockwork.
Key Responsibilities:
- Manage end-to-end shipment tracking and courier escalations.
- Oversee daily logistics operations across 7 warehouses.
- Handle Unicommerce operations, including embargoes, reshipments, and order exceptions.
- Collaborate closely with the Customer Experience team to resolve delivery-related issues.
- Review weekly courier performance and drive continuous improvements.
- Automate manual tasks using AI, ClickPost, SagePilot, Unicommerce, and other operational tools.
- Build scalable logistics processes to support business growth.
We're looking for someone who:
- Takes ownership of problems instead of forwarding them.
- Believes repetitive tasks should be automated.
- Enjoys working with data as much as people.
- Focuses on finding solutions rather than sharing status updates.
- Loves improving systems and creating meaningful impact.
Preferred Qualifications:
- 2–3 years of experience in Logistics, Supply Chain, or E-commerce is preferred.
- Experience working with Unicommerce, ClickPost, or similar logistics platforms.
- Strong proficiency in Microsoft Excel and/or Google Sheets.
- Exposure to international shipping operations.
Why Join Us?
- Real ownership from Day 1.
- Opportunity to work on both domestic and global logistics operations.
- Freedom to experiment with AI and automation.
- High-impact role with visible business outcomes.
- Be part of a fast-growing D2C business where your ideas truly matter.
- Ready to Build Smarter Logistics?
If solving complex operational challenges excites you, we'd love to meet you.
Skills Required
- 2-3 years of experience in logistics, supply chain, or e-commerce
- Experience with Unicommerce, ClickPost, or similar logistics platforms
- Strong proficiency in Microsoft Excel and/or Google Sheets
- Exposure to international shipping operations
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The Company
What We Do
Teaxpress Private Limited, operating the Teabox brand, is an online tea company that sources premium teas directly from gardens in Darjeeling, Assam, and the Nilgiris. It removes impurities, evaluates flavor, and packs the tea at origin for freshness before selling and shipping a broad range of teas—including loose-leaf, herbal, matcha, wellness, and organic varieties—to customers worldwide.
