Import/Export Logistics Manager (On-Site)

We are seeking an experienced Manager, Order Management and Import/Export to join our team in Bristol, Pennsylvania (USA). In this role, you will oversee the entire order management process—from order entry to final delivery—while leading a high-performing team to ensure accuracy, efficiency, and on-time fulfillment. Your leadership will drive operational excellence, compliance, and customer satisfaction, supporting Clario’s continued growth.

What We Offer

• Competitive compensation

• Medical, dental, and vision insurance starting Day 1 of employment

• Flexible work schedules

• Attractive PTO plan

• Engaging employee programs

What You’ll Be Doing

• Lead, mentor, and develop the Order Management and Import/Export team to achieve departmental and organizational goals.

• Oversee the full order-to-delivery cycle, ensuring accuracy, timeliness, and quality at each stage.

• Collaborate cross-functionally with Project Management, Production, Warehousing, and Product Management to ensure smooth order fulfillment.

• Manage import/export operations in compliance with international trade regulations.

• Monitor and analyze KPIs to assess team performance and drive continuous improvement.

• Identify and implement process improvements to enhance efficiency and customer satisfaction.

• Serve as the primary point of escalation for order-related issues and customer concerns.

• Ensure accurate preparation of import/export documentation and adherence to compliance standards.

What We Look For

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• 7+ years of experience in order management or related roles, with at least 3 years in a supervisory or managerial capacity.

• Proven expertise in order processing systems, inventory management, and ERP platforms.

• Strong knowledge of import/export documentation and regulatory compliance requirements.

• Excellent leadership and team development skills, with a track record of driving high performance.

• Outstanding organizational, problem-solving, and decision-making abilities.

• Proficiency in Microsoft Office Suite and related business systems.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across functions.

• Commitment to working full-time on-site at our Bristol, PA office, Monday through Friday, during standard business hours.

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.