Logistics Intern

Salary: $25/hour

Length: 12 months

Role summary

The Logistics Coordinator is responsible for managing end‑to‑end import, export and domestic logistics for Stone Wool Panels, Grid Systems, and Specialty Ceiling products, ensuring compliance with customs and regulatory requirements, maintaining shipment tracking and KPI reporting, supporting freight invoice reconciliation, and coordinating cross‑functional activities to meet customer and operational requirements. This role provides backup coverage for other logistics functions and leads daily supply‑chain communications.

Key Result Areas

• Manage import/export compliance across manufacturing sites, distribution centers, vendors and OPCOs.

• Own shipment tracking, KPI maintenance, ETA communication, and cost updates to support accurate invoicing and month‑end reporting.

• Ensure customs and regulatory compliance, including tariff coding and documentation to minimize delays and extra costs.

• Support freight invoice accuracy and reconciliation with forwarding partners and internal finance.

• Provide operational backup and lead daily/weekly communications to drive on‑time shipment performance.

Key Responsibilities

• Maintain a single, authoritative import/export manual and SOPs containing processes, partner contacts, and compliance checklists.

• Maintain and update tracking logs and KPI files for all container, air and domestic shipments (including inbound shipments from CIG and domestic shipments from MAR); update ETA/arrival dates, GR dates and final cost information; proactively communicate changes to Planning, Warehouse and Customer Service.

• Coordinate with forwarding partners for all container and air movements; manage container activity, booking follow‑up, and exception handling.

• Partner with the Logistics Lead to review, reconcile and validate freight invoices prior to payment; update ocean freight cost files for month‑end finance reporting.

• Manage transport claims and damage disputes for CIG and MAR shipments; drive resolution and recovery.

• Coordinate disposition of expedited items with planners and warehouse teams to meet customer commitments.

• Prepare and present shipment performance data; attend weekly On‑Time Shipment meetings and lead daily supply‑chain calls, providing root‑cause analysis for exceptions.

• Provide backup coverage for logistics coordinators, team leads and the Transport Planner as required.

• Ensure all logistics activities comply with company safety protocols and applicable regulations.

• Perform additional reasonably related tasks as assigned by the manager.

Key Support & Collaboration

• Act as the primary liaison between Logistics and internal stakeholders (Planning, Sales, Purchasing, Customer Service, Quality, Production, Finance) and external partners (forwarders, carriers).

• Lead or support cross‑functional meetings to align priorities and resolve shipment issues.

What you bring:

• 0 to 1 + years of experience in Logistics, Business Management, Supply Chain Management, or a related field

• Proficient in MS Office programs, specifically Excel and Outlook

• Written & spoken English language to a high professional business level

• Strong problem solver and has attention to detail

• Plans and organizes own day efficiently

Skills & Competencies

• Strong organizational skills with attention to detail and accuracy.

• Excellent communication skills—able to coordinate across functions and with external partners.

• Problem solving and root‑cause analysis capabilities.

• Proficiency with MS Excel and shipment/ERP tracking systems; experience with TMS/ERP is a plus.

• Ability to prioritize, manage multiple tasks and work under deadlines.

• Knowledge of safety and regulatory requirements for import/export operations.

What we offer:

• Competitive Pay

• Paid Holidays during assignment

• Campus Connection Program

• Vacation accrual 

Work Environment & Conditions:

Join a clean, safe, and modern facility equipped with cutting-edge technology, advanced machinery, and innovative processes.  Safety, cleanliness and employee well-being are at the heart of what we do, supported by comprehensive training programs and protocols.   

Who we are:

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities.  With a global team of over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission:  to release the natural power of stone to enrich modern living.  Sustainability is central to our business strategy.

Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.   

This role is part of our Rockfon business, a division of the ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers.

Our Culture and Commitment:

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard.  With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination.   At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”.  This cultural foundation reflects our core values:  ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.