The Role at a Glance
The Logistics Coordinator supports warehousing services for Hilldrup’s commercial storage clients by coordinating orders, deliveries, and documentation. Serving as the primary client contact, this role ensures satisfaction through effective communication, problem-solving, and detailed reporting. Responsibilities include updating registrations, preparing invoices, monitoring schedules, and ensuring accurate data entry.
How You’ll Contribute
In this role, you will register and coordinate projects, Supports the flow of incoming and outgoing goods, and maintain accurate delivery and receiving records. As the main point of contact for clients, you’ll handle phone and email communications to ensure a high level of satisfaction with our warehousing services.
You will work closely with account reps, operations and warehouse staff, sales teams, and clients to schedule local deliveries, update project information, and track necessary documentation. Your responsibilities include preparing reports, monitoring project timelines, and keeping clients informed at each stage while proactively addressing any issues that may arise.
You’ll also handle billing-related tasks such as gathering supporting documents, entering job expenses into the system, and ensuring accurate allocation of costs and revenues for each commercial project. Your familiarity with project details will be key to maintaining accurate records and supporting proper invoicing.
Cross-training with team members will be part of your routine to ensure flexibility and continuity within the department. Your attention to detail, organizational skills, and clear communication will contribute directly to client satisfaction and operational success.
Qualifications and Skills
Education/Work Experience/Certificates:
- Required education: High school diploma or equivalent experience.
- Required experience: 1-2 years customer service experience required.
- Required licenses/certifications: None Required
Skills:
- Customer Focused
- Collaborative
- Communicative
- Resilient
- Strive for inclusion of others
- Outstanding communication skills, both verbal and written
- Strong attention to detail
- Ability to conduct yourself with a professional demeanor
- Excellent keyboard ability
- Must prioritize and multi-task in a fast-paced environment
Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.
Skills Required
- High school diploma or equivalent experience
- 1-2 years of customer service experience
- Successful completion of a background check and drug test
What We Do
Headquartered in Stafford, Virginia, Hilldrup is a family-owned moving, storage, relocation and logistics company founded in 1903. Today, Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of approximately 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals. Hilldrup operates under top industry certifications which include being ISO 9001 Quality Management Certified and ISO 14001 Environmental Management System Certification. Hilldrup is the only 28-time honoree of the Customer Excellence Award, presented to companies with the highest customer services scores. No matter where life or work takes you next, we look forward to helping you get there! To request a free move quote: https://www.hilldrup.com/quote/ To apply to join our award-winning organization: https://www.hilldrup.com/careers/ Please read our social media rules of engagement here: https://www.hilldrup.com/social-media-policy/
