The Role
The Logistics Coordinator will manage day-to-day parcel shipping operations for direct-to-consumer and drop-ship channels, monitor shipping KPIs, and resolve fulfillment issues.
Summary Generated by Built In
Blueland is reimagining everyday cleaning essentials with safe, products that are free from single-use plastic and eliminate the need to choose between what’s safe for your family, good for the planet, and proven to work. With 45 patents granted & 39 patents pending worldwide, Blueland’s innovative products have diverted over 1 billion single-use plastic bottles from landfills and oceans and 7.5 million pounds of CO2 from the atmosphere since 2019. While traditional cleaners are packaged in plastic and may contain up to 95% water, all Blueland products utilize tablet or powder formats, designed to be used directly or mixed with household tap water, and come in compostable or recyclable packaging. From the kitchen sink to the laundry room, we create products families can trust and afford to use over and over (and over) again. Available on Blueland.com and nationwide at Target, Costco, Whole Foods and select local retailers.
In a world where half of the planet’s carbon emissions come from just 36 companies, we believe that business should be a force for good and that mission and profit are not mutually exclusive—in fact, we’re proof of it. We’re committed to holding ourselves to the highest parental and environmental standards—which includes ongoing and unbiased certifications from trusted third-party organizations like Cradle to Cradle, EPA Safer Choice, USDA BioPreferred, Leaping Bunny, and EWG Verified. We’re also a Certified Climate Neutral business and certified B Corp “Best for the World.”
Blueland was featured on the Season 11 premiere of Shark Tank and successfully secured an investment. We’re also well-funded by top tier venture capital firms as well as notable investors including Gwyneth Paltrow, Justin Timberlake and founders of Sweetgreen, Thrive Market, Honest Company, Rent the Runway, and Bonobos. Our products have been featured across top tier outlets including the New York Times, Fast Company, TechCrunch, VOGUE, Wall Street Journal, Inc., and more.TechCrunch, VOGUE, Wall Street Journal, Inc., and more.
The Role:
As the Logistics Coordinator – DTC & Parcel, you will own the day-to-day execution of parcel-level shipping and fulfillment operations for our direct-to-consumer (DTC) and drop-ship channels. You will manage the flow of goods through our 3PL network to ensure timely, accurate, and cost-effective delivery to our end customers across our own Shopify platform and wholesale drop-ship channels including Amazon FBM, TikTok Shop, Costco.com. You will play a critical role in monitoring shipping KPIs, resolving fulfillment issues, and partnering cross-functionally to support customer satisfaction and business growth. This role partners closely with the Logistics Coordinator – Retail & Freight and reports to the Director of Customer Supply Chain & Logistics.
Responsibilities:
- Own the day-to-day execution of parcel shipments, including DTC orders, drop-shiporders (Amazon FBM, TikTok Shop, Costco.com, etc.), and wholesale platforms.
- Produce and monitor daily shipping reports and KPIs (e.g., on-time delivery, carrier performance, issue resolution time), analyze trends, and proactively identifyopportunities for improvement.
- Serve as the first line of response to fulfillment issues or delays, partnering closely with our 3PL to clear errors and ensure timely resolution.
- Collaborate with the Supply Planning team to identify inventory gaps and resolve backorders.
- Collaborate with our 3PL to track inventory levels and communicate risks related to stockouts, overstock, or misallocated inventory.
- Support the management of BOMs and new item setup in the ERP and 3PL’s WMS platform.
- Partner with the commercial and CX teams to manage fulfillment expectations across all DTC and drop-ship channels.
- Provide documentation to and investigative support for the accounting and finance teams during month-end close and other regular financial processes.
- Ensure accurate and timely routing of orders across systems (e.g., Shopify, CommerceHub/Rithum, TikTok Shop, Celigo), verifying that shipping methods, SLAs, and order requirements are met.
- Maintain data cleanliness in ERP, WMS, and shipping platforms to ensure seamless fulfillment operations.
- Support new DTC channel launches and promotion campaign planning through logistics coordination and system preparedness.
- Assist in advancing continuous improvement initiatives related to parcel cost efficiency, service levels, and customer delivery experience.
- Contribute to broader operations planning and reporting efforts through daily, weekly, and monthly performance reports and KPI reviews.
Qualifications:
- Minimum 2 years of experience in logistics, operations, or e-commerce fulfillment, ideally within a CPG or omnichannel environment.
- Familiarity with parcel shipping workflows and carriers, including platforms like Shopify, Amazon Seller Central, TikTok Shop, and SPS Commerce.
- Direct experience working with 3PLs, including issue resolution, performance tracking, and inventory management.
- Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated proficiency in Excel and experience working within ERP, WMS, and order management systems (NetSuite a plus).
- Detail-oriented with a proactive mindset, strong analytical capabilities, and excellent cross-functional communication skills.
- Passion for sustainability and enthusiasm for contributing to Blueland’s mission.
The salary range for this position is $65,000 - $85,000 per year.
Top Skills
Amazon Seller Central
Erp
Excel
NetSuite
Shopify
Tiktok Shop
Wms
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The Company
What We Do
Blueland is revolutionizing conventional cleaning and personal care products to eliminate the need for single-use plastic packaging, with our reusable, refillable products. We believe that we should be able to have a clean home without sacrificing a clean planet and that sustainable choices can be convenient, effective and affordable. We are a science-driven company with a pipeline of proprietary products that started with our cleaning sprays and hand soap. To date, we’ve already helped divert more than 1 billion single-use plastic bottles from landfills and waterways.
We were the 2nd fastest growing direct-to-consumer in 2020, and have over 350K Instagram followers. We’re proud to be B Corporation Certified, recognized for meeting the highest standards of verified social and environmental performance, transparency, and accountability. Blueland was featured on the Season 11 premiere of Shark Tank, securing an investment by Kevin O’Leary. Blueland is well-funded by top tier venture capital firms as well as notable investors including Gwyneth Paltrow, Justin Timberlake and founders of Sweetgreen, Thrive Market, Honest Company, Rent the Runway, and Bonobos. We’ve been featured across top tier outlets such as the New York Times, Fast Company, TechCrunch, VOGUE, Wall Street Journal, Inc., and more.
