Logistics Coordinator (Boston)

About the role:

Reporting to the Logistics Supervisor, Logistics Coordinators monitor daily onsite delivery operations from start to finish. Logistics Coordinators are often the first person delivery drivers meet in person, and they are a communication point of contact for emergency and non-emergency calls from drivers. Logistics Coordinators track our Delivery Drivers’ movements to ensure successful direct-to-consumer deliveries.

This is an onsite full-time (4 days a week, 10 hour days), hourly position earning a starting wage of $23/hour.

How you'll make a difference:

• Responsible for the success of all drivers/routes dispatched from a specific hub
• Unload deliveries from trucks and/or cold storage
• Route organization/staging
• Check-in drivers and distribute routes accordingly
• Keep the delivery driver roster up to date
• Train and coach new and existing delivery drivers as needed
• Keep detailed documentation and compile shift reports
• Act as a last resort rescue and/or VIP delivery driver when needed
• Conduct delivery driver interviews
• Assist with onboarding new drivers as needed
• Collaborate with Customer Support and Logistics teams to review and mitigate error reports

Who you are:

• 2+ years proven experience as a dispatcher or related role; direct-to-consumer experience preferred
• High School diploma or equivalent required
• Valid driver license and proof of insurance
• Valid CA Food Handlers Certification (must be obtained within 30 days of hire)
• Must be able to work a flexible schedule including occasional evenings, early mornings, weekends, and holidays
• Strong knowledge of the roadways throughout the immediate area
• Proficiency with tech platforms including, but not limited to Onfleet, G-suite, and Slack 
• Able adapt to/learn new technologies/platforms quickly
• Excellent written, auditory, and oral communication skills
• Critical thinking and the ability to make quick decisions 
• Excellent multitasking and organizational skills

Get to Know Thistle

Thistle was founded in 2013 with a mission to make it easy to get and stay healthy while improving the sustainability of our food system. We deliver delicious, ready-to-eat plant-forward meals, snacks, and cold press juices to our customers’ doorsteps to empower our customers to improve personal and planetary health by eating more plants. To date we’ve delivered over 20 million nourishing meals to customers across the West and East Coast and we’re just getting started! The San Francisco Business Times named us one of the Top 100 Fastest Growing Private Companies in the Bay Area in 2023.Inc. awarded us Best in Business in 2022 among companies that “go above and beyond” in both food and sustainability sectors, and recognized us in the 2024 Inc. Regionals list of the fastest-growing companies in America by region.

We are mission-driven and share a growth mindset. Our values guide our approach to crafting our healthy products, solving problems, and working collaboratively. As a Thistler, you'll help transform the health of people and the planet by living our core values every day.

Be Human: We’re always willing to learn and aim to empower the people around us. 

Think Bigger: We’re here to do more today than we did yesterday, and we figure it out together.

Build the Future: We tackle every day with the positive attitude of someone who can see the future and knows how bright it is. 

Make a Lot with a Little: We get creative and look for ways our resources can take us as far as possible.

Lead with Purpose: Our mission guides our decisions and gives our work meaning. 

Diversity, equity, and inclusion are essential values at Thistle. We know we do our best and most impactful work when we feel we are represented and belong. We're proud to actively recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.