Logistics Applications Analyst

The Logistics Applications Analyst ensures systems and software are running as expected and that operations are conducted continuously and optimally.  The incumbent is responsible for keeping systems up to date, assisting with IT Help Desk tickets, and being a Subject Matter Expert (SME) on specific assigned processes and systems. The Logistics Applications Analyst aids in the research and selection, implementation, and adoption of new systems. The Logistics Applications Analyst ensures data interchange (primarily EDI) between systems, our vendors, and our customers are in compliance.

Responsibilities: 

·        Install, configure, administer, maintain, monitor, and support commercial off-the shelf (COTS) and custom developed line-of-business applications 

·        Maintain licensing information, manage user accounts, and permissions 

·        Maintain deployment and usage documentation for technicians and users respectively 

·        Develop Operational Knowledge of Business Processes to understand application uses and dependencies.  

·        Prepares users for major changes and upgrades by authoring and conducting training programs 

·        Learn how to Define, build, and support data integrations (primarily EDI) 

·        Monitor system utilization, throughput, latency, etc., to ensure continuous availability and optimal performance 

·        Troubleshoot accessibility and usability problems 

·        Resolve problems reported by end user 

·        Escalate problems to/work directly with vendors and consultants to resolve issues and implement upgrades and other modifications 

·        Specify system requirements and design solutions 

·        Test and install updates in a timely manner 

·        Provide general IT help desk support, escalating tickets as needed 

·        Manage tickets in ticketing system to prioritize support and document progress 

·        Submit information for annual budgets and monitoring on-going expenses 

·        Protects organization's value by keeping information confidential 

·        Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment 

·        Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations 

 

Skills Required: 

·        Windows 11 Professional  

·        Administer aspects of Office 365, SharePoint, Teams, etc. 

·        Data interchange (EDI) and T-SQL 

·        Exposure to one or more of the following applications: 

• Trimble Suite, TMW, TMT, PeopleNet 
• Transflo 
• Microdea Synergize 
• Anytrek 
• PC Miler and/or Rand McNally 
• Cleo 

·        Any of the following preferred: 

• Citrix 
• Salesforce 
• Workday 

·        Any of the following helpful: 

• Adobe CC Suite 
• Smartsheet 

Education/Experience/Licenses/Certifications: 

·        Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology, Business Analytics, or related field or equivalent experience 

·        Entry Level 0-1 years' experience 

 

Physical Demands/Working Conditions: 

·        Normal work schedule: Monday- Friday 8 a.m.-5 p.m. 

·        After hours work and/or weekend work required, as necessary 

·        Majority of time spent in an office environment 

·        Unless remote, travel unlikely 

Highway Transport is a tanker trucking company that has been family-owned since 1948. When you join us, you become part of a family-orientated culture that values your contributions and supports your career ambitions.

We believe in taking care of our employees and ensuring their well-being. That's why we offer a competitive salary and a comprehensive benefits package designed to support you in every aspect of your life, including;

• 401(k) Match

• Paid Time Off

• Paid Holidays

• HSA Contribution Match

• Wellness Program

• Medical, Dental, Vision Insurance

• Disability, Accident and Life Insurance

• Discount Programs

• Paid Maternity Leave

Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.