The Role
Manage freight and final-mile invoice auditing, payment integrity, and cargo claims. Use data analytics and TMS data to track claims, produce KPI reports, identify loss trends, resolve billing exceptions, and lead process improvements to reduce errors and improve recovery.
Summary Generated by Built In
Position Summary:
The Logistics Analyst manages the auditing, payment integrity, and continuous improvement of freight billing, final mile delivery charges, and cargo claims. This role leverages data analytics to drive cost accuracy, improve operational efficiency, and maximize claims recovery.
Major Responsibilities:
Freight & Final Mile Audit
• Audit delivery charges: Verify final mile delivery invoices against proofs of delivery (POD) and service level agreements.
• Maintain pricing models: Ensure carrier rate updates are accurately reflected in payment systems to prevent billing exceptions.
• Resolve payment exceptions: Perform root-cause analysis on billing errors and audit failures, collaborating with internal teams and carriers to resolve issues quickly.
Claims Management & Data Analytics
• Track cargo claims: Monitor and report on open claims, aging, recovery rates, and denial ratios.
• Identify loss trends: Analyze historical claims data to uncover root causes of recurring cargo damage/loss and escalate findings for corrective action.
• Manage reporting & KPIs: Extract and clean datasets from internal and external transportation management systems (TMS) to deliver weekly/monthly performance dashboards.
Process Improvement
• Optimize workflows: Lead initiatives to reduce invoice errors, shorten payment cycle times, and improve claims recovery outcomes.
• Document processes: Map out current and future-state workflows to support system updates and team training.
• Standard operations: Handle recurring data-pulling tasks and apply established business rules to daily error management.
• Audit delivery charges: Verify final mile delivery invoices against proofs of delivery (POD) and service level agreements.
• Maintain pricing models: Ensure carrier rate updates are accurately reflected in payment systems to prevent billing exceptions.
• Resolve payment exceptions: Perform root-cause analysis on billing errors and audit failures, collaborating with internal teams and carriers to resolve issues quickly.
Claims Management & Data Analytics
• Track cargo claims: Monitor and report on open claims, aging, recovery rates, and denial ratios.
• Identify loss trends: Analyze historical claims data to uncover root causes of recurring cargo damage/loss and escalate findings for corrective action.
• Manage reporting & KPIs: Extract and clean datasets from internal and external transportation management systems (TMS) to deliver weekly/monthly performance dashboards.
Process Improvement
• Optimize workflows: Lead initiatives to reduce invoice errors, shorten payment cycle times, and improve claims recovery outcomes.
• Document processes: Map out current and future-state workflows to support system updates and team training.
• Standard operations: Handle recurring data-pulling tasks and apply established business rules to daily error management.
Qualifications:
- 1 year comparable work experience
- High school diploma or equivalent required
- Some college preferred
- Fundamental understanding of transportation, supply chain and logistics concepts
- Strong written and oral communication skills
- Strong problem solving and time management skills required
- Ability to work effectively in a team environment
- Ability to work independently with minimum supervision
- Candidate must possess strong computer skills to include: Access, Excel, Microsoft Word
- Consistently demonstrates proven ability to learn and use necessary tools
- Ability to follows process and standard procedures
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- 1 year comparable work experience
- High school diploma or equivalent
- Some college
- Fundamental understanding of transportation, supply chain and logistics concepts
- Strong written and oral communication skills
- Strong problem solving and time management skills
- Ability to work effectively in a team environment
- Ability to work independently with minimum supervision
- Strong computer skills including Access, Excel, Microsoft Word
- Proven ability to learn and use necessary tools
- Ability to follow processes and standard procedures
- Regular, predictable, full attendance
- Willingness to travel as necessary
- Work required schedule and at specific location
- Complete employment application and submit to background investigation and drug screening
- Ability to occasionally lift and/or move up to 25lbs/12kg
- Specific vision abilities (close, distance, peripheral, depth perception, adjust focus)
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
-
Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
-
Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
-
Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
Penske Logistics Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
