ARTECHOUSE in Houston is looking for an experienced location manager to join our innovative team. Ideal candidate would be a highly organized and self-driven individual with great ability in leading teams, building processes and an unparalleled team culture. Management experience in a high paced customer service driven environment is required.
CORE RESPONSIBILITIES
- Lead all day to day operations including space maintenance and exhibition operations
- Manage a team of approximately 15 staff
- Manage 4 full day shifts per week including 2 weekend days
- Ensure that visitor experience is consistently excellent
- Ensure all operations, vendors, contractors, cleaners, security, building codes are managed and maintained
- Oversee hiring, training of all staff and managers including operations and cleaning/maintenance
- Responsible for overseeing quality control standards across all staff and departments
- Hold team accountable for their performance; provide coaching and counseling as needed
- Delegate tasks and projects and provide follow-up action
- Develop and implement best practices to maximize team efficiency
- Liaise with Operations Director on operations, visitor experience and team culture
- Ensure that the culture, reputation and brand of ARTECHOUSE is maintained and grown
CORE QUALIFICATIONS + EXPERIENCE:
- 3-5 years of Operations Management Experience in a fast paced environment
- Attraction/hospitality/museum management experience a plus
- Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs)
- Substantial decision making relative to personnel, safety, fiscal and facility/maintenance management
- Ability to listen and communicate effectively
- High attention to detail with exceptional organizational skills
- Strong time-management skills; ability to multitask, and prioritize
- Excellent customer service skills and experience in dealing with guests in difficult situations
Job requirements:
- Lift up to 40lbs, to load and transport bulk supplies, fixtures, etc.
- Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities
- Ability to stand, walk on hard floor surfaces for a prolonged period of time
WHO WE ARE
We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. We create, produce and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in Houston and New York City. We believe in our mission and every day we work hard to push creative innovation all while empowering, educating and inspiring our audiences. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values
WE OFFER
- Unlimited PTO so you can take the time you need
- Competitive health, dental, and vision insurance for employees and their dependents
- Creative and passionate co-workers
WE VALUE
Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This position is exempt. Compensation commensurates with experience.
Skills Required
- 3-5 years of Operations Management Experience in a fast paced environment
- Experience in facility management
- Excellent customer service skills
- Ability to lift up to 40lbs
- Strong time-management skills
