A Lobby Services Specialist is a financial coach that listens to our members' account needs. The goal of this position is to enhance the service experience for our members, look out for our members' best interest, and offer solutions to improve their financial life. A lobby Services Specialist must be able to effectively address all lobby needs while demonstrating strong proficiency in both explaining and utilizing the ITM system. UICCU employees are responsible for supporting our Do More Good philosophy, promoting the core values of our organization, and fostering a positive and inclusive workplace culture.
As the face of our organization the Lobby Services Specialist will:
- Build member loyalty
- Provide solutions for internal and external members
- Build and maintain product knowledge
- Focus on compliance and security
Essential Functions & Responsibilities:
- Provide exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by fostering a positive work environment and promoting our core values in all interactions.
- Assist members with deposit account needs and answer questions about product and services.
- Actively engage with members to proactively anticipate member needs by demonstrating our Core Values to cultivate a warm, positive, and inclusive atmosphere.
- Consistently identify the needs of members and recommend appropriate credit union solutions in order to build member loyalty and meet or exceed organizational goals
- Utilize various technological tools to serve members and transition them to an office setting as necessary.
- Demonstrate proficiency in digital services to members to ensure accurate processing, efficient workflows, and a seamless member experience.
- Provide assistance with deposit accounts and facilitate connections between members and relevant internal departments.
- Help build and foster UICCU’s impact and membership growth within the Mahomet community by strengthening local relationships, increasing brand visibility, and supporting community focused initiatives.
- Support members in establishing deposit accounts while providing clear, accurate, and timely responses to all account related questions.
- Contribute to a positive lobby experience by upholding UICCU’s Core Values and demonstrating the mission of Do More Good in every member interaction.
- Guide members through the use of Interactive Teller Machines (ITMs) and branch account processes to ensure a seamless and confident banking experience.
- Serve as the welcoming and professional face of UICCU to all members visiting the Mahomet branch, creating an exceptional first impression and reinforcing our commitment to service.
- Identify and suggest process improvements and innovative solutions to enhance departmental efficiency.
- Own internal and external member problems, issues and complaints and ensure the appropriate follow up to achieve proper resolution
Salary and Benefits:
- Starting salary is $21.22 per hour.
- Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
- 401K eligibility, including company match program.
- Generous paid time off benefits.
UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
UICCU has been named a Best Place to Work for the past 9 years!
Experience
One year to three years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others
Skills Required
- One to three years of similar or related experience
- High school diploma or GED
- Proficiency explaining and utilizing Interactive Teller Machines (ITMs)
- Familiarity with digital banking services and related technological tools
- Strong interpersonal, communication, and member service skills
- Focus on compliance, security, and accurate processing
What We Do
U of I Community Credit Union is a service-oriented financial institution offering a wide range of banking services including checking and savings accounts, loans, and credit cards, emphasizing financial wellness and community-focused services to enhance members' financial lives.
