About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Loan Administration at Valon
The Loan Administration team at Valon plays a critical role in powering our core servicing operations. From the moment a loan boards to the day-to-day management of escrow, payment processing, and account maintenance, this team ensures a seamless experience for both homeowners and internal stakeholders. Behind the scenes, Loan Administration is the engine that keeps our operation running efficiently—balancing precision, compliance, and service excellence to support Valon's mission of delivering a world-class homeownership experience.
About the Role
The Loan Servicing Operational Business Analyst plays a key role in driving operational efficiency and supporting the overall effectiveness of the loan servicing function. This individual is responsible for analyzing operational performance, identifying process gaps through trends and escalations, managing internal and external audit requests, and providing data-driven recommendations to improve service delivery and compliance. The ideal candidate brings a strong understanding of mortgage servicing, sharp analytical skills, and a proactive approach to problem-solving.
Responsibilities:
- Serve as the primary point of contact for internal and external audit and quality control requests.
- Coordinate document collection, data validation, and response drafting to ensure timely and accurate audit submissions.
- Monitor and analyze escalated servicing issues, borrower complaints, and systemic incidents.
- Identify trends, root causes, and process gaps contributing to recurring issues.
- Collaborate with department leaders to develop action plans and preventive controls to reduce future occurrences.
- Work closely with operations, compliance, technology, and customer experience teams to drive cross-departmental alignment on process improvements.
- Participate in project planning and system enhancements impacting servicing operations.
- Prepare executive summaries and performance reports with actionable insights for leadership review.
- Evaluate existing workflows and servicing processes to identify inefficiencies and recommend improvements.
- Partner with cross-functional teams to implement process enhancements that improve quality, reduce risk, and drive productivity.
- Develop dashboards and reporting tools to monitor key performance indicators and service level adherence.
- Write and update servicing SOPs—with general supervision.
- Establish priorities among multiple projects with help from the Director of Loan Administration.
- Other duties as assigned by management
Location
- Phoenix Office-Hybrid option available
Ideal Background
- 3+ years of experience in mortgage loan servicing, with a focus on operations, quality control, or audit support.
- Strong understanding of servicing systems and regulatory requirements (e.g., RESPA, CFPB).
- Advanced proficiency in Excel and experience with data analysis tools (e.g., SQL, Tableau, Power BI), preferably.
- Excellent analytical, organizational, and problem-solving skills.
- Strong written and verbal communication with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Prefer project management skills.
- Working knowledge of mortgage servicing documentation and terminology.
- Proficiency in using and learning Google-based software and third-party platforms.
Minimum Qualifications
- Has led or played a central role in preparing for regulatory or investor audits, working directly with senior leadership and external auditors
- Experienced in investigating complex servicing exceptions and translating findings into actionable process redesigns.
- Has successfully launched or supported initiatives to streamline workflows, reduce operational friction, or improve borrower communication strategies.
- Brings a history of synthesizing data into executive-level reporting that influences department strategy and prioritization.
- Familiar with cross-training initiatives or process documentation efforts that support scalability and risk mitigation.
- Comfortable operating in startup or growth-stage environments where adaptability, initiative, and proactive collaboration are essential.
- Bachelors degree preferred
What We Can Offer
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Valon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valon and has not been reviewed or approved by Valon.
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Healthcare Strength — Company materials highlight company-sponsored medical, dental, and vision coverage as core benefits. Comprehensive health coverage is consistently presented as a strength across benefits summaries.
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Parental & Family Support — Fully paid 12 weeks of parental leave for both birthing and non-birthing parents is explicitly advertised. This breadth of leave is positioned as a standard part of the package.
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Equity Value & Accessibility — Equity is described as a meaningful component for technology roles with a standard four-year vesting schedule. Public role materials and aggregations indicate equity can materially lift total compensation in tech functions.
Valon Insights
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What We Do
Valon is building the AI-native operating system for regulated industries. We’re re-architecting the largest and most complex layers of the global economy, starting with mortgage servicing, a $20B+ market that governs $13T in debt. For decades, this infrastructure ran on outdated software and manual workflows. With ValonOS, we rebuilt the system from first principles to be precise, programmable, and resilient enough for trillion-dollar markets. Here, you’ll join a team of relentless builders who thrive on untangling complexity and turning it into durable systems. If you’re energized by solving the hardest problems, moving fast without breaking trust, and finding joy in cracking what others will not touch, join Valon.
Why Work With Us
We're rewriting the script of the antiquated mortgage servicing industry by building modern solutions that put homeowners first. We’re a growing, curious, and humble team with a tech-centric culture. Valonians are data-driven, quick thinkers who believe in transparency, ownership, and a healthy dose of scrappiness!
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