Social Factor is always looking for great moderation talent. We'd love to hear from you if you have interest in working with us on a project/gig or temporary basis. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! Our client needs are constantly changing and growing so we'd love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity.
We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
If you are a US-based or UK-based, Social Media Community Moderator, we'd love to hear from you. We are looking for project based, temporary or part-time work moderators working in English and other languages such as Spanish, Portuguese, King’s English, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.
Temporary Community Moderator Requirements:
- Native-level understanding of language
- Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
- Able to understand client's brand voice & accurately engage with users
- Previous social media moderation experience is required and live stream moderation is a plus
- Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
- Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
- Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
- Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
- Ability to analyze social media metrics
- Personal computer with minimum of Windows 10 and macOS 12.X
- Personal internet speed requirement of a minimum of 150 mbps
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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What We Do
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.
