Social Factor is getting into the game! We are looking for US-based, remote, temporary Lead Social Media Community Moderators available to work on Sunday, during the afternoon & evening shifts, from August through January, a minimum of 12 Sundays is required. The Lead Community Moderator role will work to develop strong, growing, digital communities for active live stream events.
This is a great gig for experience, leadership minded moderators who would love some extra work, have Sunday availability, love sports, and want to be involved with a winning client.
We are hiring from the following states: Arkansas, Arizona, Florida, Georgia, Indiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, and Virginia.
Temporary Lead Community Moderator Qualifications:
- Previous social media community moderation experience and management of teams required
- Consistent, daily support for moderators on shift.
- The first line of defense for missed shifts/chat greeting “clock-ins”
- Gatekeepers of potential client escalations to Social Care Manager
- Owners of daily client workflow
- Exceptional organizational and multitasking abilities
- Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to analyze social media metrics
- Project management tools, such as Asana, Basecamp or Trello experience is a plus.
- Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required.
- Youtube LCR, Discord, & Twitch moderation is a plus
- Sunday afternoon/evening shift availability (11:30am-7pmCT)
- Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID)
- Internet speed requirement of a minimum of 150 mbps
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities to work with Fortune 100 and Fortune 500 companies.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills Required
- US-based and located in one of the listed states (AR, AZ, FL, GA, IN, MD, MI, MS, NC, NJ, OH, OK, OR, SC, TN, TX, VA)
- Remote, temporary availability from August through January, minimum of 12 Sundays required
- Previous social media community moderation experience and management of teams
- Consistent, daily support for moderators on shift
- Serve as first line of defense for missed shifts/chat greeting clock-ins
- Escalate potential client issues to Social Care Manager
- Own daily client workflow
- Exceptional organizational and multitasking abilities
- Excellent verbal and written communication skills, including spelling and grammar, and ability to mirror brand voice/tone
- Proactive, strong willingness to learn and think critically
- High energy and ability to multitask in a dynamic environment
- Interact with users in real-time, answer questions, engage in discussion and troubleshooting
- Knowledge of and experience with major social media platforms (YouTube, Facebook, Twitter, Instagram, etc.)
- Proficiency in Microsoft Office Suite and Google Workspace
- Ability to analyze social media metrics
- Sunday afternoon/evening shift availability (11:30am-7pm CT)
- Minimum system: Windows 10 or macOS 12.x (Windows Hello or Apple Touch ID)
- Internet speed minimum of 150 mbps
- Experience with project management tools such as Asana, Basecamp, or Trello
- Knowledge of social media management platforms such as Brandwatch, Khoros, or Sprinklr
- YouTube LCR, Discord, and Twitch moderation experience
What We Do
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.
