If you appreciate unparalleled service excellence, have a flair for speaking ‘luxury’, and the desire to curate truly memorable experiences for our members, then we have a position for you within our new UK team.
Based in London & Helsinki, Albertine is a technology-driven, invitation-only concierge service that eases and enhances the international lifestyles of its members while having a positive impact on our planet. Our goal is for our app to become your global lifestyle companion, with the ability to offer you bespoke recommendations while consistently saving you time and effort, through an end-to-end digital booking experience.
As an Albertine Private Lifestyle Manager you will be delivering a personalised, first-class service to U/HNW individuals via the messaging channel on our built-for-purpose app.
- Provide a high-touch, proactive service to our members utilising our dedicated CRM and app.
- Take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience.
- Provide timely updates to the member so that they can relax once a request has been submitted.
- Work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience.
- Understand members preferences and record these within the CRM so that you can provide a personalised and proactive level of service.
- Provide member feedback and insight to the wider team to ensure that learnings are collectively gained.
- Be passionate about our product – be on the constant look out for ways to elevate our processes and service.
- Be aware of performance by tracking key service KPIs and identify areas of enhancement across the member experience team.
- Professional presentation; ability to communicate effectively with high-end clients both verbally and in writing.
- A background in luxury customer service or sales would be beneficial.
- Ability to work to a tight deadline and remain calm with time pressure.
- Exceptional attention to detail
- Creative problem solving
- Accurate with entering and recording data and requests.
- Strong IT skills in applications such as excel, word, email applications, internet browsers and the ability to learn new applications quickly.
- Ability to absorb extensive information around luxury travel, villas, dining and a real flair in relation to wowing our members.
- Enjoy working for a fast paced start-up work environment that has an open and exciting culture.
This is a salaried role with a generous bonus. Our team works together every Wednesday and Thursday on-site in our central London office with the option to work on-site as often as you wish or work from home for the remainder of the week.
Skills Required
- Professional presentation and effective verbal and written communication with high-end clients
- Background in luxury customer service or sales
- Ability to work to tight deadlines and remain calm under time pressure
- Exceptional attention to detail
- Creative problem solving
- Accurate data entry and recording of requests
- Strong IT skills (Excel, Word, email applications, internet browsers) and ability to learn new applications quickly
- Ability to absorb extensive information about luxury travel, villas, dining and a flair for wowing members
- Enjoy working in a fast-paced start-up environment with an open culture
What We Do
Albertine is a London- and Helsinki-based, technology-driven, invitation-only concierge service for members with international lifestyles. Its app is designed as a global lifestyle companion, providing bespoke recommendations and an end-to-end digital booking experience. The company focuses on luxury travel, using supplier partnerships to advise members on travel products and services while aiming to save time, improve convenience, and support more sustainable experiences.
