The Role
Lead and scale email and in-app engagement across the customer lifecycle. Design personalized messaging, run A/B tests, monitor engagement metrics, drive activation, adoption, upsell, retention, and referral. Partner cross-functionally, maintain data hygiene, and document lifecycle processes and playbooks.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleQuo is looking for a strategic and hands-on Lifecycle Marketing Manager to lead and scale our email and in-app engagement efforts.
You’ll play a crucial role in the strategy, execution, and performance of our campaigns. And you'll ensure that the tens of millions of messages we send each year deliver personal, relevant experiences to each audience.
You’ll partner closely with the Customer Success, Partnerships, Design, Content, and Product Marketing teams to bring campaigns to life and optimize performance. If you’re energized by moving fast, blending creativity with data, and want to help us build world-class customer lifecycle journeys, we’d love to meet you.
- Own the entire customer lifecycle journey, from pre-trial through retention and referral
- Partner closely with other teams to help drive activation, feature adoption, upsell, expansion and net revenue retention
- Create personalized messaging strategies based on user segments, behaviors, and attributes
- Monitor and analyze key metrics (open rates, click-through rates, conversion rates) to inform optimization efforts
- Work with the Product Marketing and Product teams to effectively communicate new features and updates to the right user segments
- Run A/B tests to optimize conversion rates and campaign performance
- Assist with maintaining data hygiene and list management best practices
- Ensure that our lifecycle efforts align with the latest email marketing best practices and deliverability standards
- Help establish and document lifecycle marketing processes and playbooks
About you
- 3+ years of relevant experience in lifecycle, including hands-on experience building and optimizing campaigns, ideally with a focus on B2B or SaaS
- Strong project management skills and ability to lead cross-functional initiatives from concept to execution
- Proven track record of building and executing experiments, including creative testing and personalization
- Basic HTML/CSS skills
- Experience working with the templating language Liquid
- Comfortable working in fast-paced, test-and-learn environments
- Familiar with deliverability best practices
- Quick learner, actively adopting AI tools in your workflow
- Excellent oral and written communication skills
- Deep experience with customer.io preferred; experience with Amplitude and familiarity with SQL a plus
Compensation
The annual base salary range for this position in the US is $116,000 - $137,000 USD, and in Canada is $118,000 - $139,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
Who we areAs a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Skills Required
- 3+ years of relevant lifecycle marketing experience, ideally B2B or SaaS
- Hands-on experience building and optimizing email and in-app campaigns
- Strong project management skills and ability to lead cross-functional initiatives
- Proven track record of building and executing experiments, creative testing, and personalization
- Basic HTML and CSS skills
- Experience working with the Liquid templating language
- Familiarity with email deliverability best practices
- Comfortable working in fast-paced, test-and-learn environments
- Quick learner, actively adopting AI tools in workflow
- Excellent oral and written communication skills
- Deep experience with Customer.io
- Experience with Amplitude
- Familiarity with SQL
Quo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quo and has not been reviewed or approved by Quo.
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Fair & Transparent Compensation — Feedback suggests pay is positioned as fair and transparent, with the company stating it pays well and fairly with transparent compensation practices. Publicly stated bands and equity references indicate a structured approach.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive. This strong core health coverage underpins overall wellbeing support.
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Leave & Time Off Breadth — Feedback suggests time off includes unlimited PTO and sick leave, with pay continuing during these periods. Additional paid leave is available to care for loved ones or welcome a new family member.
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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