The Role
Manage localization quality, supplier performance, client relationships, KPIs, quality frameworks, linguistic assets, corrective actions, SLAs, and process improvements for life sciences accounts. Coordinate capacity planning with language teams, lead root cause analyses and quality improvement plans, present reports, and ensure accurate, timely, compliant deliverables across pharmaceutical, CRO, and medical device workflows.
Summary Generated by Built In
About Welo Life Sciences
Welo Life Sciences, a Welo Global brand, is a specialized language and technology partner serving pharmaceutical, CRO, and medical device organizations operating in regulated global markets. We deliver regulator-ready translation, linguistic validation, and localization solutions that support clinical trials, pharmacovigilance, regulatory affairs, labeling, and global commercialization. Our approach combines subject matter expertise with ISO-certified quality processes and technology-enabled workflows designed to integrate seamlessly into life sciences operations. With extensive experience supporting global product development and post-market requirements, Welo Life Sciences helps organizations accelerate timelines, protect data integrity, and maintain compliance across languages and regions. All solutions are delivered within a secure, audit-ready framework supported by seven ISO certifications. welolifesciences.com
Overview
The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.
Main Duties
- Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
- Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
- Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
- Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
- Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
- SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
- Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.
Experience
- Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. Experience in CRO-Pharma or Medical Devices would be a plus.
- Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
- Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
- Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
- Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
- Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
- Education: Master’s degree or equivalent professional experience.
- Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.
Key Competencies
- Is a strong listener and effective collaborator.
- Results-oriented and understands the importance of Objectives & Key Results (OKRs)
- Actively drives performance and delivers results.
- Proactively develops clear solutions to complex problems
This role is for you if:
- You have experience with quality management in the translation/localization industry (in-house or freelance)
- You have worked with Life Sciences localization workflows
Please note that only CVs in English will be considered
Job Reference: #LI-JC1
Skills Required
- Proven experience in localization vendor, language, or quality management in fast-paced, client-centric environments
- Experience with quality principles and practices
- Expert knowledge of Translation Management Systems, translation memory tools, and MTPE workflows
- Strong data literacy and ability to use analytics for decision-making and process improvement
- Exceptional verbal and written English communication skills
- Ability to manage and prioritize multiple time-sensitive projects independently or within a team
- Master's degree or equivalent professional experience
- Full-cycle supervisory experience, including hiring, training, and performance management
- Experience in CRO, pharmaceutical, or medical device environments
- Experience with Agile or Lean Six Sigma methodologies
- Multilingualism
- Experience with life sciences localization workflows
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
