Liaison, Customer

Posted Yesterday
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Spring Hill, TN, USA
Hybrid
Mid level
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Dream big. With Us. Let's create the future of mobility, together.
The Role
Act as on-site customer liaison at GM Spring Hill: evaluate and troubleshoot seat complaints, perform repairs, document and track quality/audit results, conduct process and product audits, support engineering with testing and validation, and communicate issues to leadership.
Summary Generated by Built In

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, finding the ease of operation to be comfortable, convenient and connected.

Job Responsibilities:

JOB DUTIES:
  • Evaluate, Troubleshoot and Notify Magna Spring Hill of all customer complaints.
  • Send out daily shift reports and maintain all tracking logs for activities going on at GM Spring Hill.
  • Tracking DRR / DRL and GCA Scores daily
  • Document all Global Customer Audits (GCA) results and maintain detailed records.
  • Communicate issues to GM salaried employees and leadership.
  • Perform minor repair up to full seat replacements at GM Spring Hill.
  • Collect any non-conforming material at Customer Location. 
  • Conduct Process Conformance Audit
  • Conduct Product Quality Audit
  • Assist engineering in problem solving by conducting special testing on engineering samples.
  • Assist in design validation by conducting tests on prototype level components and seat complete.
HEALTH, SAFETY & ENVIRONMENTAL RESPONSIBILITIES:
  • Ensure all safety and non-safety plant rules and regulations are followed.
  • Ensure adherence to established quality and housekeeping standards.
  • Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues.
  • Taking appropriate corrective action when substandard performance is observed.
  • Review and adhere to Spring Hill Seating Systems' health and safety, environmental, and quality standards, operating procedures, policies and forms.
  • May require lifting up to 50lbs.
MINIMUM QUALIFICATIONS:
  • Three to five years of experience in automotive assembly or manufacturing environment. 
  • Working knowledge and capability of diagnosing and repairing issues of all seats provided by Magna Spring Hill. 
  • Experience in inspection with strong skills in Quality and Root Cause Analysis.
  • Experience with computers and good math skills
  • Excellent communication skills.

The above information reflects the general details considered necessary to describe the principle functions of the identified job. This shall not be considered as a detailed description of the work required inherent in the job.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Seating

Skills Required

  • Three to five years of experience in automotive assembly or manufacturing environment
  • Working knowledge and capability of diagnosing and repairing issues of all seats provided by Magna Spring Hill
  • Experience in inspection with strong skills in Quality and Root Cause Analysis
  • Experience with computers and good math skills
  • Excellent communication skills
  • Ability to lift up to 50 lbs

What the Team is Saying

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Magna International Compensation & Benefits Highlights

  • Healthcare Strength Benefits include medical, dental, vision, and pharmacy coverage alongside disability and life insurance, plus mental‑health support via an Employee & Family Assistance Program and wellness programs. Voluntary options such as pet and auto/home insurance further expand the health-related offering.
  • Retirement Support Retirement programs feature a 401(k) with company match and profit sharing, with corporate filings confirming the U.S. 401(k) plan and employer contributions. Other long‑term levers like equity programs and performance bonuses add to wealth‑building potential.
  • Wellbeing & Lifestyle Benefits Company materials highlight a total‑rewards commitment and programs such as donation‑matching and an employee disaster relief fund that provide added support. Work‑life and development elements (e.g., PTO, parental leave, flexible work, and tuition reimbursement) are presented for many roles.

Magna International Insights

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The Company
HQ: Aurora, Ontario
171,000 Employees
Year Founded: 1957

What We Do

We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries. We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.

Why Work With Us

At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.

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About our Teams

Magna International Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Not Specified
HQGlobal Headquarters - Aurora, Ontario, Canada
Bangalore, Karnataka, India
Graz, Austria
Lowell, Massachusetts
Monterrey, Mexico
Munich, Germany
Pune, Maharashtra, India
Sailauf, Germany
Saltillo, Mexico
US Headquarters - Troy, Michigan
Learn more

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