The Level Two Technical Support Specialist plays a crucial role in providing advanced technical assistance and support to customers and internal teams. This position involves in-depth technical knowledge, excellent problem-solving skills, and outstanding customer service. The Level Two Technical Support Specialist works closely with Level One support, as well as other departments, to resolve complex technical issues efficiently.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
Minimum of 2 years of experience in technical support, with a focus on resolving complex technical issues.
Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
Excellent communication skills, both verbal and written.
Knowledge and Experience in working on Windows Servers.
Knowledge and Experience in working on Microsoft's Active Directory.
Knowledge and Experience install software on Servers.
Knowledge and Experience working in public cloud environments (Google, Azure & AWS).
Strong customer service orientation and ability to work well in a team environment.
Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent, are a plus.
Experience with remote desktop applications and help desk software.
Ability to adapt to new technologies and software applications quickly.
Benefits
Competitive salary
Ongoing training and professional development opportunities
Friendly and supportive work environment
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work experience
- Minimum of 2 years of experience in technical support, focusing on resolving complex technical issues
- Proficiency in diagnosing and troubleshooting hardware, software, and network issues
- Excellent communication skills, both verbal and written
- Knowledge and experience working on Windows Servers
- Knowledge and experience working on Microsoft's Active Directory
- Knowledge and experience installing software on servers
- Knowledge and experience working in public cloud environments (Google, Azure & AWS)
- Strong customer service orientation and ability to work well in a team environment
- Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent
- Experience with remote desktop applications and help desk software
- Ability to adapt to new technologies and software applications quickly
What We Do
Sauti is a customer-engagement and revenue support contact center that helps businesses reach prospects, convert leads, and retain customers using a mix of people, systems, and automation.
