Level 2 Technical Analyst position

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations.  

The position is the iNovah Level 2 Technical Analyst position for the NC Department of Transportation’s iNovah Payment Credit and Debit System (IPCS).

• Provide application support for IPCS and ensure it is operational during business hours

• Monitor IPCS by regular review of system health indicators, reports from the mainframe interface system (STARS) and IPCS system dashboard and reports.

• Note problems and identify performance trends. Where approved, take correction action to improve performances and circumvent problems from arising.

• Provide Level 2 Help Desk Technical Leadership and support

• Receive, log and fully document requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take

• •Monitor progress of requests for support through resolution and ensure users and other interested parties are kept informed

• Escalate defects, systems and network issues to appropriate resources

• Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity

• Provide Technical Support and leadership for Change and Release Management

• Provide monthly updates and communication with the vendor, the management team, and development teams on all changes, patches, fixes and outstanding issues.

• Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity

• Provide leadership and direct input to annual PCI Audits

• Reaffirm scope and maintain IPCS documentation related to PCI compliance

• Verify vendor and application compliance (PA DSS Compliance)

• Address questions regarding IPCS in assessor interviews

• Participate in PCI Risk Assessment

• Manage incidents identified by audit through resolution

• Participant in and provide input to reoccurring PCI Audits

• Manage remediation of issues identified by vulnerability assessments

• Manage remediation of issues identified by penetration tests 

• Maintain IPCS documentation related to PCI compliance

• Become an expert on the use of all aspects of the system as a subject matter expert.

• Provide updates and communication to users, the management team, and development teams on all application/system issues

• Coordinate production emergencies with internal experts and key stakeholders

• Establish strong relationships and collaborate with the development teams, system administrators, network administrators, users and vendor

• Defines and documents customer business functions and processes.

If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryan<at>askitc.com