Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Write technical documents on how to or SOPs
- Network Administration
- Update/Create scripts
- Troubleshooting servers
- Server administration
Qualifications
- Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
- Firm understanding of wireless protocols (802.11, BT, LPWA)
- Firm understanding of VOIP systems
- Firm understanding of AD/DS services (AD, GP, and DNS)
- Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
- Firm understanding of RMM tools
- Scripting knowledge (PS, Python, etc.)
- Knowledge of MDM tools
Certifications
- Active Industry/Vendor networking certificate
Top Skills
What We Do
IT Consulting, Server migrations, Email issues, Virus scan, Network design, Cloud services, IT Support, Disaster Recovery, and Managed Services.
We provide our customers the best support, with an automated ticketing system that ensures your problems don't slip between the cracks. We are commited to providing comprehensive technology consulting and technical support services for small to large sized companies. Servicing Kennewick, Richland, Pasco, and the greater Tri-Cities.
