Level 1 Network Operations Analyst

Job Description:

Level 1 Network Operations Analyst

About the Role: At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting and looking to progress their career.

You will have a close relationship with our L2 technicians to provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts part of this support.

Key Responsibilities

• Perform initial triage and verification of network events and alerts
• Log and manage incident records in alignment with ITIL standards
• Respond to inbound support calls and create incident tickets
• Troubleshoot and resolve incidents or escalate to appropriate teams
• Coordinate with vendors and field services to ensure timely resolution
• Document root cause analyses (RCAs) and support RMA processes
• Investigate, diagnose, and validate incidents upon contact

What We’re Looking For

• Bachelor’s Degree or Diploma in Information Technology or related discipline
• 1–3 years of experience in networking or network support roles
• Strong communication and interpersonal skills
• Ability to operate effectively in a multi-vendor environment
• Familiarity with ITIL processes and service management principles
• Certifications such as CCNA or CIPA are highly regarded

Technical Proficiency

• Cisco networking devices, including Meraki
• Working knowledge of Palto Alto
• Understanding of SD-WAN technology
• HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
• F5 technologies

Why DXC? At DXC, we value inclusion, integrity, and innovation. You’ll be empowered to grow your career, supported by a global team that’s committed to delivering excellence for our customers and communities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.