Legal Workflow Specialist

Are you a qualified lawyer who enjoys improving how legal work is completed through technology and AI‑supported workflows?

Do you want to work closely with law firms and in‑house teams to help them realise real, measurable value from legal technology?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritises using the best model from today’s top model creators for each individual legal use case.

About the Role

We are looking for a Legal Workflow Specialist to join our Customer Success team. This role offers an opportunity for legally trained professionals to apply their experience in a technology‑enabled environment, supporting law firms and in‑house legal teams in improving how they work through AI‑supported workflows and legal information tools.

You will act as the bridge between our technology and the legal professionals who use it daily. Working closely with clients, you will help them adopt our platform, integrate it into existing workflows, and realise clear, measurable value. You will collaborate with a wide range of stakeholders, including lawyers, legal operations, innovation, technology, and knowledge management teams.

This role would suit lawyers who have enjoyed the intellectual challenge of practice but are drawn to the intersection of law and technology. You should be curious about how AI can augment legal work, comfortable presenting to senior audiences, and energised by helping others succeed.

Key Responsibilities

Client Onboarding and Training

• Design and deliver accessible onboarding and training tailored to different user groups and practice areas.
• Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management.
• Create clear, practical training materials, including guides and short videos.

Adoption and Value Realisation

• Monitor client usage and work with customers to encourage effective and expanded use of our workflows.
• Identify and help address common barriers to adoption, taking into account time pressures and varied working styles.
• Communicate the value achieved by clients, including efficiency, quality, and risk‑related outcomes.
• Workflow Design and Optimisation
• Work with customers to understand existing processes and design improved, AI‑supported workflows.
• Configure workflows to align with client preferences, practice‑area needs, and organisational standards.
• Share proven approaches and best practices to support learning across the customer base.

Product Feedback and Collaboration

• Represent customer perspectives internally, translating feedback into clear, practical insights.
• Partner with product and development teams to inform future improvements.
• Support testing of new features, focusing on usability, accuracy, and real‑world application.

Requirements

• Qualification as a Solicitor in England & Wales, with experience working in legal practice or in‑house environments. (Ideally 3+ years PQE)
• Experience working with complex legal workflows in either transactional or contentious matters.
• Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training.
• An interest in legal technology and curiosity about how AI can support better legal outcomes (prior AI experience is not required).
• Strong relationship‑building skills and a collaborative working style.

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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