Howly is a Ukrainian startup within the ecosystem of the multi-product company and venture builder SKELAR. We aim to revolutionize the online consulting industry and are working to make it possible. We seek a Legal assistant/Paralegal, who will communicate with our customers via chat, assisting them with any legal-related issues.
Responsibilities:
— Respond to client inquiries on legal topics via online platforms and tools;
— Consult and resolve client inquiries with your expert answers;
— Research regulations, laws, and legal articles to assist with providing general legal information and build up a FAQ;
— Escalate to internal resources and collaborate on answers to resolve consultations.
— Receive about 3 chats per shift (simultaneously);
— Follow all the necessary guides to provide quality service;
— Work in Zendesk and Zendesk Chat. Knowing this software will be a plus;
— Monitor the new requests with the same priorities during the shift.
Qualifications and Requirements:
— Ukrainian law or international law degree (4th+ year of university is a plus);
— At least 6 months of experience in Ukrainian law firm (will be a plus);
— Must have excellent legal English (B2+) written and professional communication;
— Must meet minimum performance standards set by the company from any location (home-based, or hybrid).
For better onboarding and comfortable operation, the minimum system requirements are as follows:
— Internet speed of 25 Mbps or greater
— Download speed of 1 Mbps or greater
— Upload speed of 6 Mbps or greater
— At least 8 GB of RAM
— Intel Core i5 or AMD Ryzen 5 Quad Core
What do we offer:
— Remote work format. You can work from anywhere in Ukraine or the world;
— 20 vacation days per year;
— Unlimited sick leave days with a certificate from a doctor;
— Medical insurance, corporate doctor;
— Schedule 3/3 (Morning, Evening, Night shift, 3 days off): Morning 07:00 - 17:00. Evening 16:00 - 01:00. Night 23:00 - 07:00.
— Career opportunities to develop your professional skills;
And for sure, you'll have an excellent opportunity to join our professional team alongside a community of founders who have successfully launched multiple businesses and are eager to share their practical experiences.
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What We Do
As venture builder, we kick off and run startups with a focus on high tech, data and analytics. Our business: We have eight products in different niches and millions of users around the world (the USA, South America, Europe and Asia). Every year we demonstrate key indicators of growth by 50-60% and continue to expand. Our team: We are proud to have a strong team of 500+ professionals with deep expertise and ambitious goals. Our people are the company's most valuable asset, so we strive to build businesses together with top talents on the market. Our support of Ukraine: - we arrange humanitarian aid; - provide the Armed Forces of Ukraine and the Territorial Defense Forces with the special equipment and ammunition; - annually pay taxes to the state treasury to support the economy; - invest in domestic educational programs so that talented youth could strengthen the country's capacity. If you share our values, strive to create breakthrough projects and seek professional growth, you are definitely the one to join the SKELAR team!
