Leasing Manager - Retail Growth & Market Development
Help Shape the Future of a 1,000+ Location Retail Network
Are you prepared to be a material contributor in the expansion and optimization of Citizens retail real estate portfolio? Whether you've helped grow national or local retail real estate portfolios, this role offers the opportunity to apply your expertise on a large scale while influencing how millions of customers experience one of the nation's leading banks.
As a Leasing Manager, you'll play a critical role in the growth and optimization of a retail network spanning more than 1,000 locations across 15 states and Washington, D.C. You'll lead market analysis, site selection, lease negotiations, and cross-functional collaboration from initial market strategy through project handoff for construction and opening.
This is an opportunity to bring a retail developer's mindset into a highly visible role where your work directly impacts market expansion, customer accessibility, and long-term business growth.
What You'll Do
- Identify and evaluate new market opportunities through trade area analysis, demographic research, competitive intelligence, and consumer insights.
- Lead the site selection process for new branch openings, relocations, and network optimization initiatives.
- Partner with brokers, architects, and consultants to perform due diligence and assess location viability.
- Develop and present business cases that clearly articulate financial impacts, strategic benefits, and market opportunities.
- Negotiate lease terms and business points alongside legal, brokerage, and real estate partners.
- Collaborate closely with design, construction, operations, and business stakeholders to ensure a seamless transition from site acquisition through project execution.
- Serve as the primary real estate partner for assigned markets, providing ongoing updates and strategic recommendations.
- Travel approximately 25% to visit markets, evaluate sites, and develop relationships with local partners.
What Makes You a Great Fit
We're especially interested in professionals who have supported the growth of retail, restaurant, hospitality, convenience, or service-based brands and understand what it takes to successfully expand a physical footprint.
You may have experience in:
- Store development
- Real estate and market planning
- Site selection
- Leasing and negotiations
- Retail expansion strategy
- New store opening programs
- Franchise development
- Market optimization and portfolio management
What You'll Bring
- Experience supporting multi-site retail growth, market expansion, or commercial real estate initiatives.
- Strong understanding of trade area analysis, site selection criteria, occupancy costs, and key retail performance drivers.
- Ability to tell a compelling story with data and influence decisions across diverse stakeholder groups.
- Proven success managing multiple projects and priorities in a fast-paced environment.
- Strong financial and analytical skills with the ability to evaluate opportunities and business cases.
- Excellent communication, negotiation, and relationship-building capabilities.
- Advanced proficiency with Excel and PowerPoint.
- Experience with real estate technology platforms such as Lucernex, Accruent, iOffice, or similar tools is a plus.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Required Qualifications
- Bachelor's Degree
- Preferred Qualifications
- Master's Degree
- Corporate real estate designations (MCR, QPCR, etc...)
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: M-F 8:30-5 this role is 4 days in Office 1 day remote. This role can be performed in our Westwood MA Office or our Johnston RI office.
Pay Transparency
The salary range for this position is $116,000.00- $146,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is
based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work
arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid
time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit
https://jobs.citizensbank.com/benefits
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Bachelor's degree
- Experience supporting multi-site retail growth, market expansion, or commercial real estate initiatives
- Understanding of trade area analysis, site selection criteria, occupancy costs, and retail performance drivers
- Strong financial and analytical skills, including business-case evaluation
- Excellent communication, negotiation, and relationship-building skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Advanced proficiency with Excel and PowerPoint
- Master's degree
- Corporate real estate designation such as MCR or QPCR
- Experience with real estate technology platforms such as Lucernex, Accruent, iOffice, or similar tools
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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