Leasing Administrator

| Alexandria, VA, USA
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Company Description
We are AIR Communities, a top apartment community operator managing properties in major markets. Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!
Job Description
You will work at Foxchase Apartment Homes , our expansive 2,000+ unit apartment community located on 88 wooded acres and just 5 minutes away from Historic Downtown!
Check it out here: www.foxchaseofalexandriaapts.com
A bit more about what you'll do...

  • Provide admin support to leasing staff
  • Managing resident paperwork for new leases and renewals
  • Handling the entire Move-In process.
  • Assisting with making appointments and follow-up calls for leasing staff.
  • Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
  • Monitors resident retention.
  • Assist residents with any need
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and/or service issues
  • Contact residents about policy violations


  • Strong administration skills and superb attention to detail
  • Ability to thrive in a Fast Paced environment
  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to work a flexible schedule including evenings and weekends.
  • Ability to read, write, and speak English.
  • #PIQ

Additional Information

  • Expected base pay rate of $17.00 to $23.00 an hour + $35 commission for each completed lease you manage. Teammates who are meeting or exceeding goals can expect an additional $1,000 - $1,500/month in commissions in this role. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • Opportunity for extended time-off with benefits during slower parts of the year.
  • Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
  • Short and long-term disability paid by the company.
  • 401(K) and Employee Stock Purchase Plans.
  • Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
  • Tuition Assistance Program.
  • Commuter Benefits and Pet-Insurance.
  • Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
  • Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
  • Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
  • Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
  • 15 hours of paid time annually to give-back to your community.
  • Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and professional development courses.

Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.

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Technology we use

  • Engineering
  • Product
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An Insider's view of AIR Communities

What’s the vibe like in the office?

The vibe in our on-site office is fun, yet chill. We don't have traditional offices, so we sit right out in the open to make it easier for future and current residents to find us. When not on tours or helping residents, we're usually collaborating on different strategies while listening to music.


Leasing Consultant

How do you collaborate with other teams in the company?

One of my favorite parts of my job is collaboration. In the Shared Service Center department, we collaborate with many of AIR’s other teams. For example, we work very closely with our community partners. This entails collaborating on shared documents, peer coaching, video calls and meetings, brainstorming, and multiple cross team processes.


SSC Supervisor

How does the company support your career growth?

Air communities is always promoting individual and career growth whether that is offering trainings to improve technical skills or managers taking the time to explain a complicated process so that you better understand it. AIR is always looking to help individuals grow within their current position or another position they might be interested in.



How do your team's ideas influence the company's direction?

Our teammates see our business and culture from many perspectives. Their diverse backgrounds, experiences, and ideas help identify what works, what could be improved, and what innovations may make us even more successful. Fostering an environment that encourages ideas and collaboration ensures we have the broadest lens informing our strategy.


President & General Counsel

What is your vision for the company?

Over the past 4 years I have had the opportunity to participate in Air communities’ innovative approach to luxury apartment living. I believe the company’s willingness to try new things -even if they don’t always work out -is something special. My vision for the company is that we continue to strive for excellence.


Service Technician

What are AIR Communities Perks + Benefits

AIR Communities Benefits Overview

Our team members take care of us and we take care of them! Given the industry we're in, we're able to offer a unique benefit of a 25% Rent Discount to teammates who live on-site at our Communities (50% off for Service/Maintenance Team Members)! We offer a range of benefits to strengthen their health and wellbeing with insurance packages, wellness programs, paid vacation and sick time, and even time off to give back to their community!

Volunteer in local community
AIR Gives is the company's philanthropic program which provides all team members 15 paid hours per year to volunteer in local communities.
Partners with nonprofits
AIR Communities partners with non-profits such as Tragedy Assistance Program for Survivors (TAPS) and Project Sanctuary.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
President's club
Employee awards
Flexible work schedule
Health Insurance + Wellness
Flexible Spending Account (FSA)
AIR Communities Flexible Spending Account (FSA) helps team members cover out-of-pocket medical and/or dependant care expenses with pre-tax dollars, up to $2,750 annually.
Disability insurance
Dental insurance
AIR team members have access to Delta Dental and its broad network of providers.
Vision insurance
Health insurance
AIR team members have the choice between two health plans, both of which offer comprehensive medical coverage through a robust network of Cigna providers.
Life insurance
Pet insurance
Nationwide pet insurance is available to AIR team members. For an affordable price, your pet can have coverage for everything from shots to surgeries.
Wellness programs
Mental health benefits
AIR Communities offers a Family Assistance Program—a resource and referral service that assists with every day issues including child/elder care, grief, depression , tobacco cessation, and more.
Financial & Retirement
401(K) matching
Employee stock purchase plan
The AIR Employee Stock Purchase Plan (ESPP) offers team members a chance to be a “part owner” in AIR.
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
AIR Communities offers up to 16 weeks of paid maternity and paternity leave for new parents with at least 12 months of service.
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
AIR Communities provides paid vacation and holidays, wellness bonus days, and paid sick time.
Paid volunteer time
Through AIR Gives, the company's philanthropic program, team members receive 15 paid hours annually to volunteer in their local communities.
Paid holidays
Paid sick days
Floating holidays
Office Perks
Commuter benefits
AIR team members are eligible to set aside tax-free dollars each month to pay for parking and/or transportation expenses.
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Personal development training

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