This is an exciting opportunity to join Swansea Council's Strategic Housing Team and play a key role in supporting and developing services for council leaseholders.
The postholder will act as the main point of contact for leaseholders, coordinate consultation on major works projects, manage service charges and leasehold accounts, and help ensure a high-quality, customer-focused service for leaseholders across Swansea.
The post is a permanent, part-time position. If you would like further information on the role please contact Rachel Cole, Senior Policy and Strategy Officer on 01792 635233 or email [email protected]
18.5:
The salary for the position is Grade 7 £33,119 - £36,581 per annum.
https://www.swansea.gov.uk/media/29902/PL.9706-V2/pdf/o8PL.9706-V2_EN_CY.pdf?m=1791982111880
Responsibilities- Serve as the primary liaison for council leaseholders, responding to enquiries promptly.
- Coordinate and facilitate consultation processes for major works projects.
- Administer and reconcile service charge accounts in line with statutory requirements.
- Maintain accurate leasehold records and ensure data integrity.
- Prepare reports and performance metrics for leasehold services.
- Support the development and implementation of leasehold policies and procedures.
- Work collaboratively with internal teams, external contractors, and stakeholders.
- Handle complaints and resolve issues to maintain high customer satisfaction.
- Contribute to continuous improvement initiatives and best practice sharing.
- Provide advice and guidance to leaseholders on lease terms and obligations.
- Degree-level qualification in housing, public administration, law, or related field (or equivalent experience).
- Proven experience in leasehold management, housing administration, or similar role.
- Strong knowledge of UK leasehold legislation and service charge regulations.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office and leasehold management software.
- Experience in stakeholder engagement and consultation processes.
- High level of accuracy and attention to detail.
- Commitment to delivering customer‑focused public services.
- Eligibility to work in the UK.
Skills Required
- Degree-level qualification in housing, public administration, law, or a related field, or equivalent experience
- Proven experience in leasehold management, housing administration, or a similar role
- Strong knowledge of UK leasehold legislation and service charge regulations
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office and leasehold management software
- Experience in stakeholder engagement and consultation processes
- High level of accuracy and attention to detail
- Commitment to delivering customer-focused public services
- Eligibility to work in the UK
What We Do
Swansea Council, formally the City and County of Swansea Council, is the local authority serving Swansea, Gower and the surrounding area. It provides public services and civic administration, including online payments, applications and requests, council services for residents, elections, electoral registration, consultations, and councillor and committee activities. Through these functions, it supports communities and delivers accessible local-government services.
