Learning Systems & Services Specialist

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

U.S. Learning Shared Services (LSS) enables learning across the organization by providing reliable, scalable, and customer-focused learning operations and services. We partner with Learning teams, Academies, business stakeholders, instructors, and employees to simplify how learning is administered and delivered, allowing our partners to focus more of their time on capability development, curriculum, and learning strategy.

Roles and Responsibilities

The Learning Systems & Services Specialist supports Learning Management System administration, resolves system and learner issues, maintains learning data, assists with testing and system changes, and partners with experienced System Experts on increasingly complex activities. The role also provides operational support for learning programs and events, building an end-to-end understanding of how learning technology supports the learner and stakeholder experience.

Key responsibilities include:

• Provide administrative and operational support for courses, programs, curricula, and instructor-led or virtual learning events.
• Manage day-to-day LMS administration, including learning offerings, events, sessions, assignments, enrollments, completions, and learner records.
• Build working knowledge of LMS functionality, configuration, business rules, and established learning-system standards.
• Serve as an initial point of contact for LMS and learning-system questions by researching and troubleshooting issues before escalating those requiring additional technical expertise.
• Manage learning inquiries and service requests through ServiceNow, ensuring they are documented, prioritized, resolved, and closed appropriately.
• Investigate system and data issues, identify potential causes, document findings, and partner with senior System Experts or technical teams to resolve them.
• Perform routine system and data-quality checks and support the correction of identified issues.
• Support testing for new functionality, enhancements, fixes, releases, and process changes, documenting results and identified defects.
• Support learning reports and data requests while identifying trends, recurring issues, and opportunities to improve system or service performance.
• Partner with Learning teams, Academies, instructors, and other stakeholders to translate operational needs into effective LMS setup and administration.
• Apply established system standards and LSS processes, identifying requests that require exceptions, further analysis, or escalation.
• Coordinate learning events, including scheduling, enrollment, learner communications, attendance, completion tracking, and related administration.
• Create and maintain work instructions, knowledge articles, system documentation, and other resources to support consistent execution and knowledge sharing.
• Identify recurring system questions and operational issues, recommending opportunities to improve guidance, self-service, standardization, or automation.
• Participate in process and continuous-improvement initiatives across Learning Shared Services.

• Collaborate with other LSS team members and System Experts, share knowledge, and provide backup support to strengthen overall team capability and business continuity.
• Continue developing technical and functional expertise with the expectation of taking ownership of increasingly complex learning-system activities over time.

Education and Experience

• Bachelor’s degree required; Master’s degree preferred.
• Five years of experience in learning administration.
• Experience administering a Learning Management System (LMS).
• Experience using ServiceNow.
• Experience troubleshooting system and data issues.
• Experience with reporting, Excel, data analysis, system testing, and data-quality activities.
• Experience supporting training programs or learning events.
• Lean Six Sigma Yellow Belt certification required.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Learning systems and technology.
• Learning operations and administration.
• Systems thinking and technical aptitude.
• Troubleshooting and problem-solving.
• Data analysis and reporting.
• Data quality and attention to detail.
• System testing and documentation.
• ServiceNow and case management.
• Customer service and experience.
• Process and continuous improvement.
• Written and verbal communication.
• Stakeholder collaboration.
• Ownership and accountability.
• Curiosity and learning agility.
• Organization and prioritization.
• Adaptability and change agility.

Other Information

• This position is located in Chandler, AZ .  It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
• A flexible workplace arrangement is available for remote work up to two days a week. 
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel (specify domestic and/or international) dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

You must be work authorized in the United States without the need for employer sponsorship.

The current base annual hourly range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.