Learning Support Administrator

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

You will form part of RMM within the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
The Learning Support Administrator is responsible for providing administrative support to internal customers and external stakeholders on learning requirements and solutions in the business supporting objectives. The incumbent is required to provide first-line support for Learning and Development (L&D) related queries and is individually accountable for achieving results through their efforts.

Key Responsibilities

• Engages with internal and external customers to determine requirements.

• Actively collaborates to ensure requirements are delivered.

• Operationally plan and track the progress of actions.

• Provides administrative support for the implementation of changes.

• Contributes to relevant and insightful information used for reporting.

• Gathers information to evaluate the impact and outcomes of solutions.

Operational

• Manage and track the queries in the L&D mailboxes within SLA.

• Collate the applicable delivery schedule, expenses, and rebates.

Risk Management

• Contribute to the updating of the policies and procedures.

• Prepare contractual agreements and reports with providers.

• Contribute to learning governance, disciplines, and controls.

Requirements:

• 2+ years of relevant work experience responsible for handling operational activities such as learning and/or learner support via email, telephone, face-to-face or virtually.

• L&D work experience ideal.

The essential skills required for the role are communication (written and verbal), interpersonal, problem-solving, collaboration, and customer service.

The desirable skills are analytical thinking and project management.

Skills

Collaboration, Communication, Evaluate Information, Learning Support, Operations Support

Competencies

Communicates EffectivelyDevelops TalentEnsures AccountabilityManages ComplexityPersuadesPlans and AlignsTech Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

07 July 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!