About Claire’s
Claire’s is a global brand powerhouse for self-expression, creating empowering fashion accessories, jewelry, and ear-piercing experiences for people of all ages. With thousands of stores worldwide and a growing digital presence, Claire’s is a leader in specialty retail. Our mission is to inspire and enable self-expression, making fashion fun, accessible, and inclusive for everyone.
Position Overview
The Learning Specialist is responsible for creating, delivering, and supporting training programs that enhance the skills and performance of Claire’s employees. This role focuses on designing engaging content and facilitating learning for store teams and corporate staff, supporting areas such as customer experience, piercing excellence, leadership development, and operational execution.
Key Responsibilities
Training Design & Delivery
Develop and maintain training materials, e-learning modules, job aids, and facilitator guides.
Facilitate virtual and in-person training sessions for store leaders, associates, and corporate teams.
Ensure training aligns with Claire’s brand standards, operational priorities, and business goals.
Onboarding & Development
Support onboarding programs to ensure new hires are set up for success.
Partner with HR and Operations to identify learning needs and create targeted development solutions.
Measurement & Continuous Improvement
Track training participation, completion rates, and impact on performance metrics.
Gather learner feedback and continuously refine programs for greater engagement and effectiveness.
Collaboration & Support
Work closely with subject matter experts to ensure accuracy and relevance of training content.
Support rollout of new initiatives, technology, and processes by providing clear, effective training.
Qualifications
Bachelor’s degree in Education, Human Resources, Organizational Development, or related field.
2–4 years of experience in training, learning & development, or retail operations.
Strong facilitation skills with experience engaging both in-person and virtual audiences.
Proficiency with LMS platforms, e-learning tools, and Microsoft Office Suite.
Excellent organizational, communication, and project management skills.
Ability to travel to stores and distribution centers as needed.
Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.
Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.
Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.
*Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Information received relating to accommodation will be addressed confidentially. To request accommodation, please email [email protected]. Only messages sent for this purpose will be considered.
Top Skills
What We Do
For more than 60 years, Claire’s has opened the door to self-discovery for people of all ages. We’re dedicated to encouraging this through each experience and product discovery. As a global brand powerhouse for self-expression, we’re passionate about our purpose and our people.
Trusted by consumers around the world, our Claire’s and Icing brands deliver immersive experiences through more than 2,300 company-operated Claire’s and Icing stores in North America and Europe, more than 300 Claire’s franchise stores primarily in the Middle East and South Africa, and over thousands of concessions globally across our trusted retail partners.
Behind each consumer experience, is a team of truly inspirational people who show up as they are and encourage others to do the same every day. Supporting our team members as they grow, change and reinvent themselves is how we get stronger and more innovative as an organization, creating an inclusive and diverse culture that inspires us all to dream and achieve.
Learn more about us and our company values @Claire'sValues
