Learning Management System Representative PTS
Work Schedule: 12-20 hours per week; shifts based on the organization's operational needs. Hybrid eligible, depending on operational needs.
OVERVIEW
Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students.
As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.
POSITION DEFINITIONUnder the supervision of the Senior Instructional Designer, the Learning Management System (LMS) Representative supports the technical administration and daily operations of ASI’s Learning Management System(s) and related platforms. This position works closely with key stakeholders to ensure learning modules are accurately uploaded, tagged, and functioning properly across systems. The LMS Representative also assists with issuing digital credentials, running completion reports, and supporting learners and staff with troubleshooting. This role is ideal for students interested in educational technology, instructional systems, or digital learning operations.ESSENTIAL DUTIES- Upload and maintain digital learning content in the LMS (Canvas, Skillsoft), ensuring modules are accessible, functional, and accurately categorized.
- Assist in tagging content with relevant metadata for learning reports, competency mapping, and dashboard alignment.
- Issue digital credentials and badges upon course/module completion; track badge history and audit for errors or gaps.
- Run standard LMS reports and dashboards to monitor course completions, engagement, and system usage.
- Support basic LMS troubleshooting and provide first-level help to learners encountering technical issues.
- Collaborate with the Instructional Designer Assistant and L&D Project Assistant to align module updates with course launch timelines.
- Perform routine quality checks to ensure learning modules meet accessibility standards (WCAG 2.1), formatting guidelines, and usability benchmarks.
- Assist in updating user roles, course enrollments, and notification settings in accordance with department protocols.
- Maintain documentation and internal guides for LMS tasks, FAQs, and system processes.
- Attend required training and retreats throughout the year
- Performs other related duties as assigned
QUALIFICATIONS
- Attention to detail, comfort with data entry and file management, and strong organizational skills.
- Ability to communicate clearly and troubleshoot basic user questions professionally.
- Intermediate experience with Microsoft Office and multimedia content development software required
- Strong attention to detail, visual design sensibility, and ability to follow formatting and accessibility standards.
- Ability to take direction, work independently, manage time effectively, and meet project deadlines.
- Strong written communication and interpersonal skills, with a collaborative mindset.
- Ability to work with a diverse student population and campus community
- Ability to operate a computer workstation using word processing, spreadsheet and other computer applications in use
- Ability to satisfactorily complete a background check (including a criminal records check)
POSITION SENSITIVITY
Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position with access to sensitive data. A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.
BACKGROUND CHECK
A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.
EMPLOYMENT ELIGIBILITY
Employment with ASI is open to any Cal Poly Pomona student who is eligible to work and has the legal right to work in the United States. In addition, student employees must be currently enrolled in a minimum of 6.0 units (undergraduate) and 4.0 units (graduate), international student employees must be enrolled in a minimum of 12.0 units (undergraduate) and 6.0 units (graduate) at the end of the add-drop period. Student employees are required to have a minimum overall and Cal Poly Pomona GPA of 2.0 and be in good academic standing with the University. Individuals enrolled only in Extended University are not eligible for hire. Exceptions to the unit load requirement are allowed during the summer term and for students who have applied for graduation for the current term.
WORK ENVIRONMENTWhile performing the duties of this job, the employee is frequently required to sit, talk and hear; manual dexterity, eye-hand coordination, and verbal communication; use of office equipment: telephones, calculator, copier and fax. Must be able to walk, stand, bend and lift to 45 pounds.
MANDATED REPORTING REQUIREMENTIn compliance with the California Child Abuse and Neglect Reporting Act (CANRA), each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect.SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108
Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information. http://www.calstate.edu/EO/EO-1108.html
COVID-19 VACCINATION
CSU, along with Associated Students Inc., strongly recommends all staff who are physically accessing campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose. See policy at https://calstate.policystat.com/policy/11030468/latest
Skills Required
- Intermediate experience with Microsoft Office and multimedia content development software
- Strong attention to detail, organizational skills, and ability to manage data entry and file management
- Ability to communicate clearly and troubleshoot basic user questions professionally
- Ability to follow formatting, usability, and WCAG 2.1 accessibility standards
- Ability to work independently, follow direction, manage time, and meet deadlines
- Strong written communication and interpersonal skills with a collaborative mindset
- Ability to work with a diverse student population and campus community
- Ability to operate a computer workstation and standard office applications
- Satisfactory completion of a background check, including a criminal records check
- Current enrollment at Cal Poly Pomona with the required unit load, minimum 2.0 GPA, good academic standing, and legal authorization to work in the United States
What We Do
Associated Students, Inc. at California State Polytechnic University, Pomona is a California state University-recognized auxiliary organization and a nonprofit corporation that seeks to: 1) Foster student advocacy, representation, engagement and academic success. 2) Establish opportunities for learning, leadership and development for students and its staff. 3) Create an environment that promotes collaborative partnerships, cultural diversity and campus pride. 4) Provide high-quality facilities, programs and services to students, administrators, faculty, staff, alumni and the off-campus community. Learn more about ASI at https://linktr.ee/asicpp
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