Learning Lead III

Job Description
Join our team as a Learning Lead III Vice President, where you will lead and develop impactful training programs for senior bankers working with affluent clients. Leverage your expertise in learning development to drive strategic business goals and enhance employee performance across diverse topics.
As a Learning Lead III Vice President within the Talent and Employee Experience organization, you will play a pivotal role in developing training programs that support various business units, including managerial-level content. Reporting to the Learning Manager or Learning Director, you will execute JPMC Learning strategies collaborating with clients, stakeholders, and other learning professionals to develop and deploy training courses using advanced learning methodologies.
Job Responsibilities

• Support priority business initiatives by partnering with business stakeholders, subject matter experts, and other learning professionals to design and deploy effective training solutions with measurable impact to business results.
• Enhance employee skills, performance, productivity, and quality of work through effective, innovative learning interventions.
• Maintain a solid understanding of the affluent client segment, line of business job roles, environment, goals, culture, key players, policies/procedures, and regulations.
• Ensure consistency in the learning development process by adhering to controls and standard operating procedures.
• Apply adult learning theory across various modalities.
• Support coaching for new-to-role and develop-in-role employees with clear, concise, interactive, and engaging content.
• Create a conducive learning environment and ensure the availability of necessary tools and resources.
• Assess participants' understanding of course content and adapt to audiences' learning needs.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in learning development, needs assessment, performance consulting, and support.
• Experience working with or supporting the affluent client segment with demonstrated success
• Proven success in managing multiple programs/projects.
• Ability to thrive in a fast-paced environment, adjusting to multiple demands, shifting priorities, and rapid change with composure.
• Strong work ethic, reliability, commitment, productivity, cooperation, self-discipline, accountability, and attention to detail.
• Collaborative team player, effective in virtual team environments.
• Strong written and communication skills, capable of interacting with employees at all levels of seniority.
• Superior analytical and decision-making skills, with innovative thinking.
• Proficiency in content development software (e.g., Articulate 360, Camtasia, Photoshop, Illustrator, Vyond) and Microsoft Office Suite.
• Bachelor's Degree or equivalent in business, financial services, HR, L&D, education, or a related field.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with distance training technologies, such as Zoom, WebEx and Adobe Connect.
• Previous professional experience building relationships with high-net worth clients

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.