Learning Lead III

Job Description
Do you have Learning & Development experience or Payments experience? Apply today!
As a Learning Lead III on the Payments Learning team, you will deploy best-in-class Payments training for both front office and product professionals. As a member of the team, you will partner closely with the business to develop and support training programs for professionals across the Payments organization and Global Banking.
Job Responsibilities

• Partner closely with senior business stakeholders to perform needs analysis, develop training strategy and execute all aspects of training programs
• Own end to end development and execution of training programs including curriculum design, logistics, planning, pre-work, speaker prep and post-program activities, including feedback solicitation and analysis
• Manage rosters and communications including corresponding with participants regarding enrollment and program logistics
• Work with conference centers on room logistics for in person sessions
• Provide on-site/virtual logistical support for training events
• Manage feedback surveys: creation, distribution, follow up and executive analysis reporting
• Ensure flawless program coordination, administration and rollout
• Participate in the execution of additional special projects

Required Qualifications, Capabilities, and Skills

• 5+ years' experience in program management
• Learning & Development experience or Payments experience
• Demonstrated success with managing complex logistics for multiple programs/events
• Experienced with performing in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Strong work ethic - reliable, committed, productive, cooperative, self-disciplined, accountable, strong attention to detail
• Ability to work collaboratively with team members and productively in virtual team environment
• Strong written and communication skills; able to interact with employees at all levels of seniority
• Superior analytical and decision-making skills, combined with the ability to think innovatively
• Proficiency in Microsoft Word, PowerPoint, and Excel, Survey Monkey, Adobe and Zoom
• A Bachelor's Degree

Preferred Qualifications, Capabilities, and Skills

• Training experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.