Learning Experience Designer – Multimedia & Quality, HR, Associate

Role Summary 

• We are looking for a highly creative and strategically minded Learning Experience Designer who can bring strong design thinking, multimedia capability, and quality governance to our internal learning portfolio. 

• This role is intended for someone who can elevate the overall learner experience by shaping the design approach, conceptualising engaging learning solutions, creating high-impact multimedia assets, and conducting rigorous quality reviews across digital learning products. 

• The ideal candidate will be able to take complex business and compliance content and translate it into learner-friendly, modern, visually engaging experiences suited for BlackRock’s professional audience. They should be comfortable working across multiple learning formats including micro-learning, scenario-based experiences, animation-led explainers, and other emerging learning modes. 

• This person will play a key role in ensuring that learning solutions are not only instructionally sound, but also visually compelling, user-centric, scalable, and aligned to firm standards. 

Key Responsibilities 

1) Learning Experience & Design Thinking 

• Apply design thinking principles to learning problems, with a strong focus on learner needs, usability, clarity, and engagement. 

• Translate complex content into effective learning experience concepts, structures, and creative approaches. 

• Partner with stakeholders, SMEs, and internal teams to shape learning solutions that go beyond traditional click-through training. 

• Recommend the right modality for the need — such as micro-learning, scenario-based learning, guided journeys, multimedia-led explainers, or performance support assets. 

2) Storyboarding & Creative Direction 

• Create strong concept notes, storyboards, design briefs, and visual approaches for digital learning solutions. 

• Rapidly interpret new subject matter and convert it into clear, compelling learning narratives. 

• Guide the visual and interaction approach for modules that may later be developed by specialist developers. 

• Bring fresh thinking on how to make learning more engaging and modern for BlackRock employees. 

3) Multimedia Design & Asset Creation 

• Create or direct the creation of multimedia assets including:  

• explainer videos 

• motion graphics 

• simple animations 

• visual learning assets 

• micro-learning components 

• Use multimedia strategically to simplify complex concepts, especially in areas such as compliance, risk, AI, and financial topics. 

• Support the team in introducing newer, richer learning formats that improve engagement without compromising clarity or governance. 

4) Quality Review & Learning Standards 

• Act as a quality gatekeeper for digital learning outputs created by internal or external developers. 

• Review modules for:  

• learner experience quality 

• instructional flow 

• visual consistency 

• interaction suitability 

• accessibility considerations 

• content clarity 

• overall production quality 

• Ensure outputs are aligned with internal design standards, brand expectations, and the intended learning experience. 

• Identify improvements proactively and provide actionable feedback to designers / developers before finalisation. 

5) Reusable Design Frameworks 

• Help define and maintain reusable design patterns, templates, and quality benchmarks for the team. 

• Contribute to building a more consistent, scalable, and modern learning design ecosystem across the function. 

What We’re Looking For 

• Strong design thinking mindset with the ability to solve learning problems creatively and practically. 

• Strong capability in storyboarding, concept design, and learner-centric solution design. 

• Good understanding of modern digital learning formats, especially:  

• micro-learning 

• scenario-based learning 

• multimedia-led learning 

• visual storytelling 

• newer, more engaging learning modes for a professional workforce 

• Strong visual judgment and ability to critique learning outputs meaningfully. 

• Ability to balance creativity with enterprise appropriateness, clarity, and quality standards. 

• Confidence in reviewing work created by others and raising the bar on learner experience. 

Core Skills Required 

Learning Experience Design 

• Experience designing engaging digital learning solutions for adult learners. 

• Strong storyboard and design-document creation capability. 

• Ability to translate business / compliance-heavy content into learner-friendly experiences. 

• Knowledge of modern learning design approaches and learner engagement techniques. 

Multimedia & Visual Design 

• Strong multimedia sensibility, including video, visual storytelling, motion-led explanation, or animation-based communication. 

• Experience with tools such as Adobe Creative Suite or equivalent for multimedia asset creation. 

• Ability to create polished, professional, and enterprise-appropriate visual outputs. 

Quality Assurance / Review 

• Strong eye for detail and quality. 

• Ability to assess and improve digital learning against defined standards. 

• Experience reviewing content for clarity, consistency, visual quality, and learner usability. 

Good to Have 

• Familiarity with Articulate 360 (Rise / Storyline) to review builds effectively and collaborate well with developers. 

• Familiarity with Vyond or similar animation tools. 

• Exposure to AI-enabled content creation tools for learning / multimedia workflows. 

What Success Looks Like in This Role 

• Learning solutions feel more modern, engaging, and learner-centric. 

• Storyboards and creative approaches become stronger before development even begins. 

• Developers receive clearer, better-quality design direction. 

• Final outputs improve in quality, consistency, and usability. 

• The team starts adopting richer learning modes, especially micro-learning and newer digital formats. 

• Quality issues are caught earlier and with greater consistency.