The Role
The role involves designing and delivering customer education programs, collaborating with internal teams, and measuring learning outcomes to enhance customer engagement and support.
Summary Generated by Built In
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Empower customers to drive transformation and achieve desired business goals by designing and delivering high-impact learning experiences that build critical competencies and foster sustainable capability growth.
Responsibilities:
- Lead Customer Education Initiatives – Analyze customer needs, transformation goals, and skills gaps to design targeted learning strategies that enable successful customer transformation, fostering the adoption of new processes, tools and ways of working.
- Design and Develop Learning Experiences – Develop and deliver customer-centric training programs, leveraging instructional design principles to ensure engagement and competence building.
- Collaborate for Impact – Work closely with internal teams, including change managers, subject-matter experts, product, and customer success to align learning solutions with business objectives and customer needs.
- Curate & Develop Learning Content – Create and maintain diverse learning materials such as training scripts, presentations, interactive guides, video tutorials, and assessments.
- Facilitate Training & Workshops – Conduct interactive training sessions, both online and in-person, ensuring a dynamic and tailored learning experience for diverse audiences.
- Drive Continuous Learning – Collect and analyze feedback, iterating on learning content and delivery approaches to maximize impact.
- Enhance Customer Engagement – Maintain proactive communication with customers, guiding them through their learning journey and ensuring ongoing support.
- Measure & Optimize Success – Monitor the effectiveness of learning programs, track engagement rates, and analyze customer feedback to continuously refine and improve training initiatives.
Requirements:
- Experience leading customer education initiatives in a high-paced environment with a strong focus on change management and transformation
- Demonstrated ability to develop and execute targeted learning strategies that align with overall business objectives
- Understanding of instructional design principles (ADDIE model, learning design thinking) and expertise of translating them into learning and enablement initiatives
- Working with SaaS solutions, customer onboarding, and/or Omnichannel strategy and execution within the pharma industry. (Experience with Veeva or Salesforce CRM is a plus.)
What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
Top Skills
SaaS
Salesforce CRM
Veeva
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The Company
What We Do
Viseven is a Global MarTech Services Provider for Pharma and Life Sciences with more than 10 years of expertise in the industry.
The company's solutions, products, and services are actively used by the TOP 100 Pharma and Life Sciences companies in more than 50 countries around the globe.
With over 150 Veeva-certified specialists and the statuses of Veeva Silver Certified Technology Partner and Veeva DFAP Content Partner, Viseven offers custom solutions for pharmaceutical communications.
We enable digital marketing transformation for enterprises of different sizes and digital maturity levels.
Our expertise covers the entire range of relevant aspects, from modular content to customer journey management, aligning tech with strategic goals.
