Learning & Development Specialist

Community Medical Group (CMG)

At Community Medical Group (CMG), we believe exceptional patient care starts with exceptional people—and that great training makes all the difference!

We’re looking for an enthusiastic, creative, and engaging Learning & Development Specialist who enjoys empowering others, sharing knowledge, and making learning a positive experience.

If you have a background in healthcare operations, love helping others succeed, and know how to turn complex information into simple, practical training, we want to hear from you!

As our Learning & Development Specialist, you'll play an important role in preparing our team members for success. From welcoming new hires to supporting experienced employees, you'll help build the knowledge, confidence, and skills needed to deliver outstanding patient care.

Your key responsibilities will include:

• Bring Learning to Life: Design and deliver engaging, interactive training programs that make learning practical, enjoyable, and effective.

• Set New Hires Up for Success: Train new team members on essential systems, workflows, policies, and procedures so they feel confident and prepared.

• Be a Healthcare Operations Expert: Provide training on electronic medical records (EMR/EHR), patient scheduling, insurance verification, documentation, and medical office operations.

• Coach and Inspire: Support employee development through constructive feedback, hands-on coaching, and ongoing skills reinforcement.

• Get Creative: Develop easy-to-follow training guides, presentations, tutorials, and learning resources that make complex topics simple.

• Collaborate Across Teams: Partner with department leaders and Human Resources to identify training opportunities and support organizational initiatives.

• Drive Continuous Improvement: Evaluate training effectiveness, gather feedback, and find new ways to make learning more impactful.

• Support Our Learning Platforms: Help maintain and enhance our Learning Management System (LMS) and Learning & Development SharePoint resources.

We're looking for someone who combines healthcare knowledge, strong communication skills, creativity, and a genuine passion for developing others.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred.

• At least 2 years of experience in a medical office setting, including a minimum of 1 year in a training or supervisory role.

• Strong understanding of medical office operations, including patient scheduling, insurance eligibility verification, and medical records.

• Hands-on experience with EMR/EHR systems such as eClinicalWorks (eCW), Epic, Cerner, or similar platforms.

• Proficiency in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.

• Comfortable using technology and digital tools to develop and deliver training.

• Strong verbal communication, presentation, and organizational skills.

• Bilingual in English and Spanish.

• You're a natural teacher. You enjoy breaking down complicated information and helping others understand it.

• You bring positive energy. You can make training interactive, welcoming, and engaging.

• You're patient and adaptable. You understand that everyone learns differently and adjust your approach accordingly.

• You're organized and detail-oriented. You take pride in creating clear, accurate, and effective learning