Learning & Development Program Specialist

Summary
We are looking for a detail-oriented Learning & Development Program Specialist to join our team. Reporting to the Director of L&D, you will serve as the operational backbone of our training programs, managing the end-to-end logistics for both in-person and virtual certifications. This role acts as a primary Subject Matter Expert (SME) for Brivo University, overseeing data integrity, partner support, and the successful execution of our learning initiatives. This hybrid position is based at our Bethesda, MD headquarters office​.
Responsibilities

• Manage the end-to-end scheduling and administrative functions for in-person and virtual Technical Certification Training sessions. 
• Arrange venues, coordinate accommodations, manage food and beverage logistics, and provide on-site or virtual moderation support.
• Serve as the primary administrator for Brivo University (LearnUpon). 
• Manage all relevant data, ensuring cleanliness and accuracy for external certifications (Technical, Sales, Smart Home) and internal learning paths.
• Compile comprehensive program reports by gathering key metrics from learning platforms (LearnUpon, 7taps) and Salesforce. 
• Analyze learner data—such as course reviews and issues—to debrief the team and improve training content.
• Act as the direct support representative for Brivo resellers and field sales teams. 
• Manage the Training Inbox, answer customer inquiries, and troubleshoot access issues to ensure a seamless learner experience.
• Serve as the liaison for content development requests and live training needs (utilizing Asana). 
• Focus on implementing process automations to improve overall team efficiency and maintain the team's shared digital resources.
• Collaborate with Marketing and Sales to actively promote instructor-led training, driving customer interest and ensuring strong attendance for all sessions.
• Test and monitor new and updated courses for visual consistency, clarity, and ease of navigation. 
• Critically review partner-facing materials to ensure high-quality learning experiences.
• Provide organizational and programmatic assistance to the wider L&D team as required to support key objectives, including but not limited to maintaining internal sites, managing Brivo’s Instagram, updating databases, and coordinating external marketing efforts.

Qualifications

• Bachelor’s degree in Education, Business, Communications, Human Resources, Marketing, or related field (or equivalent experience).
• 3+ years in a dynamic operational support or event magnagment role.
• 1+ years of LMS administration experience is required. 
• Experience with event planning, scheduling, and logistics is strongly preferred.
• Hands-on experience with Salesforce, Google Workspace, and Mac OS is required. 
• Experience with Asana (or similar task management tools) and LearnUpon (or similar LMS) is highly desired.
• Exceptional communication skills with a passion for helping others learn. 
• Must possess a sharp attention to detail, particularly regarding data analytics and reporting.
• Willingness to travel up to 25% of the time (in addition to local HQ visits) to support training events.
• Background in graphic design or visual communication is a plus.

The compensation package for this full-time position includes a base salary range of $60,000 - $70,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at www.brivo.com/about/careers.