At MECCA, learning is at the heart of everything we do, empowering our teams to deliver exceptional customer experiences every day. We're looking for a creative and experienced Learning Design Lead to join our Education, Capability & People team on a 9-month Fixed Term contract (Ending 30 April 2027) and help shape the future of learning across the business.
Working closely with the Learning Design & Experience Manager, you'll design and develop engaging, future-focused blended learning solutions that support our retail, distribution, customer care and support centre teams. This role is instrumental in bringing learning to life through innovative digital and face-to-face experiences that build capability, inspire confidence and support MECCA's continued growth.
The Role You Could Play:
Reporting to the Learning Design & Experience Manager, you will lead the design and development of engaging learning experiences across a range of business initiatives. You will:
Design and develop high-quality blended learning solutions, including eLearning modules in Articulate Storyline and Rise 360, facilitator-led workshops and supporting resources.
Manage learning projects end-to-end, partnering with subject matter experts and stakeholders to translate business needs into engaging learning experiences.
Continuously evaluate and improve learning content, using feedback, data and industry trends to ensure learning remains relevant and impactful.
Support the administration and continuous improvement of learning systems, templates and design processes to enhance team efficiency.
Champion modern instructional design practices and emerging learning technologies to elevate the learner experience across MECCA.
What You Will Bring:
You are an experienced learning designer with a passion for creating engaging learning experiences and a strong customer-first mindset. Ideally, you will bring:
3-5 years' experience in instructional or learning design, with a portfolio demonstrating both digital and face-to-face learning solutions.
Advanced experience designing and developing eLearning using Articulate Storyline and/or Rise 360.
Exceptional instructional writing and communication skills, with the ability to simplify complex concepts into engaging, learner-focused content.
Strong project management skills with the ability to manage multiple priorities, collaborate with stakeholders and deliver high-quality outcomes.
Experience in retail or customer-facing environments and a tertiary qualification in Learning, Education or a related field will be highly regarded.
Your Life At MECCA
Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for all current opportunities, visit www.mecca.com.au/careers.
Skills Required
- 3-5 years experience in instructional or learning design with a portfolio of digital and face-to-face solutions
- Advanced experience designing and developing eLearning using Articulate Storyline and/or Rise 360
- Exceptional instructional writing and communication skills
- Strong project management skills with ability to manage multiple priorities and collaborate with stakeholders
- Experience in retail or customer-facing environments
- Tertiary qualification in Learning, Education or a related field
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
