Multi-Modal Learning Content Development
- Design and develop short-form, engaging learning experiences that drive product adoption: in-app messaging, interactive walkthroughs, micro-videos, and quick-reference guides.
- Use data and product analytics to identify adoption gaps and design learning interventions that address them.
- Leverage generative AI tools to accelerate storyboarding, scripting, localization, and content variant creation.
- Apply principles of learning experience design and behavioral science to deliver just-in-time, user-centric content.
- Ensure all content aligns with Resilinc’s tone, accessibility, and brand guidelines.
Digital Adoption Enablement
- Collaborate with Product, Customer Success, and Marketing teams to translate product updates into targeted learning moments.
- Build and deploy in-platform learning experiences (tooltips, flows, guides) using digital adoption tools
- Measure impact of content and interventions on key adoption metrics: activation rate, time-to-value, and feature engagement.
- Iterate content based on analytics, experiments, and user feedback.
LMS and Certification Support
- Assist with the configuration and maintenance of the LMS, including uploading courses, managing users, and reporting on engagement.
- Support certification and structured learning programs in partnership with the Learning Experience Design Manager.
- Align formal courseware with in-product learning moments to create seamless learning journeys.
Learning Analytics and Continuous Improvement
- Define and track KPIs for content effectiveness and learner engagement.
- Leverage data from product analytics, LMS reports, and surveys to assess learning impact.
- Continuously evolve content strategy based on results, trends, and emerging learning technologies.
- Stay current with best practices in AI-enabled content design, digital adoption, and micro-learning.
What You Will Bring
- Bachelor’s degree in Instructional Design, Educational Technology, Communications, or a related field.
- Experience working with SaaS or AI-powered products.
- Basic media editing experience.
- 2+ years of experience in learning content development, customer education, or digital adoption.
- Proven ability to produce multi-format content — video, in-app guidance, quick reference visuals, and micro-learning modules.
- Demonstrated experience using AI-based tools for content ideation, drafting, and localization.
- Understanding of product adoption metrics and learning analytics.
- Familiarity with digital adoption platforms and LMS systems.
- Strong written, visual, and storytelling skills, with attention to detail and accessibility.
- Experience collaborating cross-functionally with product, engineering, and marketing teams.
What Will Make You Stand Out
- Experience designing or integrating learning agents, chatbots, or virtual tutors for training and onboarding.
- Familiarity with prompt engineering for LLM-based learning interactions.
- Experience supporting certification or learning pathways in an LMS.
- Knowledge of SCORM/xAPI standards.
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What We Do
Every year, tens of thousands of events – ranging from natural disasters to factory fires to health epidemics – shut down manufacturing and wreak havoc on global supply chains. We believe a resilient supply chain is good for everyone: it keeps product flowing, the world moving, and most importantly, people in their jobs. Resilinc was founded with the purpose of strengthening global supply chains, making them resilient, sustainable, transparent, and secure. We do this via our technology-driven solutions, which create an ecosystem where organizations can collaborate with their suppliers and customers with a spirit of transparency and trust to acquire unmatched visibility into their multi-tier supply networks, and partner across tiers seamlessly to recover supply chains during disruptions. Since our launch in 2010, Resilinc has defined the supply chain mapping, monitoring, and resiliency space and is widely considered the gold standard for supply chain resiliency, worldwide. With over 1 million supplier sites mapped encompassing over 4 million parts and raw materials, we are the first line of defense for our customers, helping them navigate supply disruptions. Our early-warning alert system monitors and predicts potential disruptions across suppliers, sites, and materials; our platform enables them to collaborate closely with their suppliers; our historical data-backed insights give them options on appropriate actions to take. Always innovating, our AI-powered predictive solutions can predict delivery delays, price movements, and supply constraints for raw materials and commodities before they happen. Resilinc helps our customers protect revenue and turn supply chain risks into opportunities to gain a competitive advantage
