Learnership: Mpumalanga

Our client is recruiting learners for a Retail Industry Learnership available across all nine provinces. If you’re eager to gain valuable skills and start building your career in retail, apply today! 

Duties/Learning Areas:

Merchandising:

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
  
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
  
• Restock merchandise when needed to ensure maximum sales.
  
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
  
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
  
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
  
• Ensure the storeroom organised, neat and tidy.
  
• Keep up to date with new product knowledge to effectively assist customers.
  
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
  
• Assist with back shopping when required.
  
• All merchandise must be handled carefully to prevent any losses.
  

Customer Transactions:

• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
  
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
  
• Process all loyalty cards including those of accelerated partners.
  
• Ensure cash is placed in the drop safe according to standard operating procedures.
  
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
  
• Ensure accurate cash flow at all times.
  

Stock Control:

• Facilitate rotation of stoke on a regular basis and adhere to stock control procedures.
  
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
  
• Assist with the counting of stock files and general stocktaking.
  
• Identify and report damaged and expired stock immediately to management.
  
• Assist with the loading and off-loading of stock when needed.
  
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
  

Customer Service:

• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
  
• Report customer compliments and complaints to management.
  
• Adhere to the customer turnover per hour rate as per company benchmark.
  
• Assist with the training of new and current team members.
  

Stock Loss Prevention:

• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
  
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
  
• Report bad and suspicious behaviour for both staff and customers to management.
  

General:

• Housekeeping must be in accordance to company standards.
  
• Adhere to Company Policies and Standard Operating Procedures.
  
• Adhere to Health and Safety rules and regulations.
  
• Adhere to the Company uniform and personal appearance policy
  

• Essential: Grade 12 – Matric or Senior Certificate
  
• Advantage: Certification in Retail Business Management
  
• Essential: 0 – 6 months Retail work experience
  
• Advantage: Minimum 1 year work experience within Retail
  
• Be able to work retail hours
  
• South African citizen
  
• MIE, no criminal record and clear credit rating